PRIMARY ACCOUNTABILITY:

The primary purpose of this position is to work collaboratively as an active member of the interdisciplinary team to provide patient-centered care across the continuum. Care is delivered by telephone and in-person clinical care. In this role, the goals include providing an excellent patient experience, high-quality outcomes, and improved productivity for the team.

SPECIFIC RESPONSIBILITIES:

• Participate in daily huddles with patient care team(s)

• Participates in phone triage for patients experiencing symptoms of COVID-19 or in need of monoclonal antibody treatment

• Participates in phone triage for family medicine patients across the continuum

• Utilizes evidence-based protocols for symptom-based management

• Provides evidence-based patient education

• Schedules appointments

• Review and triage medication refills requests in accordance with protocols

• Provide assistance with prior authorization of medications and durable medical equipment as needed

• In coordination with a provider, assesses, interprets, and communicates lab results

• Identify opportunities for nurse led visits, such as annual wellness visits, new patient intakes, and acute visits

• Support coordination of team-based care with CNAs, CMAs, LPNs, and other RNs within the clinic(s)

• Collaborate with consulting providers, behavioral health, nutrition, and pharmacists

• Provide panel management support to identify quality care gaps and participate in outreach as needed

• Participate in the ongoing design and implementation of nurse-led protocols and co-visits as needed

• Identify and perform pre-visit planning for a variety of visit types

• Assist with management of urgent and emergent patient care situations

• Performs phlebotomy, clia waived lab tests, processes specimens, and starts IVs as needed

• Participate in annual competency training of clinical staff

• Float between clinics as needed to meet the needs of the department

• Serve as a preceptor for new clinical staff

• Provide care management support such as transitions of care calls and hospital follow-ups within the clinic as needed

• Participates in process improvement of new and existing workflows

• Actively embraces and supports divisional and organizational initiatives

• Supports pop-up vaccine and testing community events

This role description is a general description of the essential job functions.  It is not intended to describe all the duties the RN may perform.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge and experience documenting patient care in an electronic health record

• Ability to make knowledgeable clinical assessments and judgments

• Knowledge of triage protocols

• Advanced computer skills as related to working with medical office software, educational program(s), and presentation preparation

COMPETENCIES:

• Integrity– You instill trust through your own actions and follow through on commitments. You demonstrate a high standard of ethics and treat others fairly and consistently.

• Team Engagement – You create a climate in which others want to do their best and feel personally invested. You engage in shared decision‐making and invite input from team members. You convey trust in people’s competence to do their jobs and recognize great performance. You trust others by delegating responsibilities based on their strengths. You promote others to take initiative.

• Collaboration – You foster commitment, team spirit, and trust. You consistently develop and sustain collaborative working relationships, including across functions and departments. You foster an inclusive culture of respect for individual and cultural differences.

• Resilience and Adaptability – You deal effectively with pressure, competing demands, and interruptions while maintaining focus and optimism under adversity. You are open to change and new information, adapting rapidly in response to changing conditions and unexpected difficulties.  You solicit and act on feedback, learning from experience.

• Service Delivery – You place patients and colleagues at the center of your priorities.  You possess a high sense of urgency and ownership in solving problems.  You look for and identify opportunities to enhance the level of service you and your team provide to others.

• Quality and Process Improvement – You drive for continuous improvement. You work with your team to identify ways to streamline and improve the efficiency of work and service delivery. You ensure that defined processes, quality standards, and best practices are adopted swiftly and updated regularly.

EDUCATION and/or EXPERIENCE:

• Bachelor's Degree in Nursing required.

• Two (2) years relevant experience or comparable combined experience and/or education preferred.

• One (1) to two (2) years of nursing experience in an ambulatory setting is preferred.

• Telephone triage experience preferred.

REQUIRED LICENSES:

• Current unencumbered North Carolina nursing license

• Current CPR certification

FOREIGN LANGUAGE SKILLS:

• Bilingual Spanish-English skills strongly preferred and eligible for compensation add on.

SCHEDULE:

• Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

COMPENSATION:

• $33.65/hr - full time - eligible for MAHEC Total Rewards package

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to [email protected] for support in your job search process. You could be the talent we are seeking for this or other opportunities

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.