Job Description:

Receptionist

London, EC4
Full Time - Monday to Friday
Salary: £30,500

Fully on-site role as this is a clinic-based role

We Make Health Happen

At Bupa, you'll be welcomed, valued, and supported in an inclusive environment where you can thrive. Working as part of a busy corporate medical centre, you'll provide an excellent client experience while supporting the smooth and efficient running of reception and administrative services.

You'll use systems including Outlook, Excel, SharePoint, Adobe, and our electronic patient records system to manage appointments, patient records, enquiries, and day-to-day administration. Delivering exceptional customer service in person, by phone, and via email will be at the heart of your role.

How You'll Help Us Make Health Happen

You'll ensure the effective running of a busy corporate medical centre reception, providing outstanding customer service while supporting key administrative processes.

Key Responsibilities Include:

• Welcoming clients and managing arrivals.
• Booking, amending, and cancelling appointments.
• Responding to telephone, email, and voicemail enquiries.
• Managing multiple inboxes and booking system tasks.
• Processing payments and completing end-of-day banking.
• Maintaining accurate electronic and paper patient records.
• Supporting referral administration and follow-up bookings.
• Ensuring reception and waiting areas remain professional and well presented.
• Escalating and supporting the resolution of client concerns or complaints.

What You'll Bring

• Excellent written and verbal communication skills.
• Proven customer service experience in a fast-paced environment.
• Strong organisational and administrative skills.
• Good IT skills, including Microsoft Word, Excel, and Outlook.
• Ability to multitask and prioritise workload effectively.
• A professional, adaptable, and customer-focused approach.
• Strong teamwork and interpersonal skills.
• Knowledge of medical terminology is desirable.

Benefits

Our benefits are designed to support your wellbeing and help you thrive both at work and at home, including:

• 25 days holiday, increasing with service.
• Option to buy and sell annual leave.
• Bupa health insurance.
• Enhanced pension scheme.
• Life assurance.
• Access to our Viva wellbeing programme.
• Gym, retail, travel, and leisure discounts.
• Learning and development opportunities.

Why Bupa?

We're a healthcare company with no shareholders, which means our customers are at the heart of everything we do. Our people are united by a shared purpose: helping people live longer, healthier, happier lives while making a better world.

We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our colleagues to Be You at Bupa. We champion diversity and believe our workforce should reflect the communities and customers we serve. That's why we actively encourage applications from people of all backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview or assessment to every disabled applicant who meets the minimum criteria for the role. We'll ensure you are treated fairly throughout the recruitment process and will make reasonable adjustments wherever needed.

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