Job Description:

HRD, Cromwell Hospital - Bupa

Location: Cromwell Hospital, Kensington, London
Contract: Permanent – Hybrid with a minimum of 3 Days per week on-site

Reports to: People Director, Bupa Health Services
 

We make health happen

At Bupa, we're here to help people live longer, healthier, happier lives and make a better world. As a healthcare provider and insurer with no shareholders, we reinvest in our services, our customers and our people.

This is an opportunity to join Cromwell Hospital, Bupa's flagship hospital in London. With around 1,000 colleagues and a reputation for clinical excellence, Cromwell plays a key role in delivering outstanding care to patients from across the UK and around the world.

As the senior strategic people partner you will be a vital member of the Hospital Executive Team. You'll shape the people agenda that supports high-quality patient care, strengthens leadership capability and helps create an environment where colleagues can do their best work. Working closely with senior leaders across Cromwell and Bupa, you'll influence major decisions, drive positive change and help build a culture where people and performance thrive together.

Key Responsibilities

• Develop and deliver the hospital's People & Culture Plan, aligned to wider Bupa Health Services priorities.

• Act as a trusted adviser to the Hospital Chief Executive and Executive Team, bringing a clear people perspective to business decisions.

• Lead workforce planning, helping the hospital build the skills, capability and capacity needed for the future.

• Use workforce, operational and financial data to identify opportunities and support informed decision making.

• Drive organisational effectiveness through structure, role clarity and operating model improvements.

• Lead initiatives that strengthen culture, inclusion, engagement and leadership capability.

• Support succession planning and talent development, helping build strong internal leadership pipelines.

• Shape attraction, recruitment and retention strategies, particularly for specialist and hard-to-fill roles.

• Provide oversight of complex employee relations matters and people-related risks.

• Make sure people practices remain legally compliant and aligned with regulatory requirements.

• Lead key annual people processes including performance reviews, pay reviews, talent planning and engagement activity.

• Build strong relationships across clinical, operational and corporate teams to deliver shared goals.

• Lead and develop the People team, creating a high-performing and supportive environment.

What We're Looking For

• Significant senior HR leadership experience within healthcare or another complex, highly regulated environment.

• Credible experience operating as part of an executive or senior leadership team and influencing at executive level.

• A strong track record of delivering people strategies that improve culture, workforce outcomes and organisational performance.

• Expertise across workforce planning, organisation design, employee relations, talent management and change leadership.

• Strong commercial awareness, with experience using people and business data to shape decisions.

• Experience leading and developing high-performing teams within matrix organisations.

• A good understanding of how workforce, leadership, quality and patient outcomes are connected.

• CIPD qualification or equivalent senior-level HR experience.

You'll also be:

• An approachable and credible leader who builds trust, who is values led with the ability to move between long term objectives, operational priorities and measurable delivery.

• Comfortable providing constructive challenge and influencing senior stakeholders.

• Inclusive, collaborative and values-led in your approach.

• Highly resilient and adaptable in a fast-paced and evolving environment

• Passionate about creating great experiences for both colleagues and patients

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Upon joining Bupa, in this role you will receive the following benefits and more:

• Competitive salary

• Annual management bonus scheme

• Bupa private medical insurance

• Enhanced pension scheme

• 25 days annual leave, increasing with service.

• Access to Viva, our global wellbeing programme

• Life assurance

• Learning and development opportunities

• Employee discounts and wellbeing support

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you're treated fairly and offer reasonable adjustments as part of our recruitment process to anyone who needs them.

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