JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

• Serve as the primary point of contact for all resident concerns, requests, and emergencies.
• Conduct thorough move-in and move-out inspections; document unit conditions.
• Process lease applications, renewals, and terminations in accordance with company policy and fair housing laws.
• Enforce community rules, lease agreements, and noise/pet policies consistently and professionally.
• Foster a positive living environment through responsive communication and community engagement.

• Collect rent payments and monitor delinquencies; initiate follow-up procedures per policy.
• Maintain accurate accounts receivable and petty cash records.
• Prepare monthly operating reports, including income/expense summaries and variance analysis.
• Manage the property’s operating budget and control expenditures (e.g., maintenance, utilities, supplies).
• Coordinate with corporate accounting for financial reporting and audits.

• Oversee routine and preventative maintenance of building systems (HVAC, plumbing, electrical, elevators, etc.).
• Respond to after-hours emergencies or coordinate on-call vendor coverage.
• Manage relationships with third-party contractors and service providers; obtain competitive bids when needed.
• Ensure cleanliness and curb appeal of common areas, lobbies, hallways, laundry rooms, and exterior grounds.
• Conduct regular property inspections to identify safety hazards or deferred maintenance issues.

• Ensure full compliance with local, state, and federal regulations, including Fair Housing Act, OSHA, fire codes, and habitability standards.
• Maintain organized, confidential files for leases, work orders, vendor contracts, and inspection reports.
• Renew required licenses, permits, and insurance documentation.
• Implement and uphold emergency preparedness and security protocols.

• Show available units to prospective residents promptly and professionally.
• Update online listings and coordinate with marketing teams to promote vacancies.
• Monitor market rental rates and recommend pricing adjustments to maximize occupancy and revenue.
• Track turnover trends and implement retention strategies for quality residents.

Qualifications & Skills

• High school diploma or equivalent; associate’s or bachelor’s degree in business, real estate, or hospitality preferred.
• Valid state real estate license or property management certification (Tier 1 PMSA) may be required depending on location.
• Minimum 2–3 years of experience managing residential properties (multifamily/apartments preferred).
• Proficiency in property management software (e.g., Excel, words, PPT)
• Strong interpersonal, written, and verbal communication skills.
• Ability to work independently, manage time effectively, and handle conflict resolution.
• Basic understanding of financial statements, budgeting, and accounts payable/receivable.
• Must pass background and credit checks; reliable transportation often required.

Work Conditions

• Based on-site at the residential property; may include live-in arrangements or dedicated office space.
• Regular weekday hours with on-call availability for evenings, weekends, and holidays as needed.
• Frequent walking, standing, and occasional lifting (e.g., during inspections or emergencies).

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.