Discover ING Hubs Romania 

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals. 

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?  

The Mission

ING’s Payment and Settlement Services (“PSS”) aims to further mature, develop and expand ING’s state of the art payments platforms and settlements services. The PSS focusses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within ING’s CTO domain, reporting directly into ING’s Chief Technology Officer.

The PSS is responsible for providing standardized payments and settlements services to multiple ING business lines (WB, Retail, and others). There is a clear ambition to also look for external commercialization of our payment platforms.

The PSS changes the organization towards a true Services-based organization and to deliver on ambitious promises, we have organized ourselves into a strong strategic and commercially focused organization around our eight services, where our squads working on those products are enabled by clear prioritization, accountability, and capabilities.

Within the True International Payments (TIP) domain, the Squad Master is responsible for maximizing the value delivered by the squad and ensuring alignment with customer needs, business priorities, regulatory requirements, and the strategic objectives of the TIP domain. The Squad Master determines what is being worked on within the squad in consultation with the Product Lead, decides the key priorities, and is responsible for meeting the agreed service and delivery KPI's. The role requires close collaboration with other CJEs, stakeholders, architects, engineers, and operations teams to ensure successful delivery of the domain objectives.

Your day to day

• You will combine market and system knowledge, product management, and business expertise to take a leading role in successfully delivering change initiatives.
• Support efficient change by providing impactful analysis on cross domain, end-to-end, complex environments.
• You will be the interfacing function between various stakeholders (Customers, Ops, IT, Risk Management) to understand the challenges and identify how technology and process can be used to solve them.
• Establish and maintain strong (sustainable) relationships with key stakeholders, focused on a clear understanding of their challenges and opportunities.
• Facilitate release and testing process through impact assessments, release reports and user signoffs.
• Structure, simplify and solve issues on processes and systems. Lead end to end refinement and solution design sessions.
• Works independently and ensures that implications of decisions are thought through and get addressed.
• Accumulates and collects knowledge, keeps it up to date and makes it accessible for re-use. Takes initiatives for sharing knowledge.
• You will represent the voice of the business to the squads.

What you’ll bring to the team

A CJE ‘Country Onboarding’ who takes on things and makes things happen; who is passionate about helping others to be successful; and has a knack for always being a step ahead.

• You are a naturally collaborative person who listens and invests in others to achieve common goals.
• You love to challenge the status quo and are eager to propose creative solutions to problems.
• You Have a customer focus, where you build strong customer relationships and deliver customer-centric services.
• You focus on delivery through collaboration, and the ability to bring people together to work towards the same purpose.

Proven track record and skills

As a Customer Journey Expert (CJE) you have:

• Experience with program/ project management in Payments
• Experience with product- and service management and processes
• Experience working with near/offshore teams is an advantage
• Strong analytical skills and an eye for detail
• Bachelor / master’s degree
• An excellent level of English

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).