About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Project Coordinator (APAC Onboarding)

Grade: 09
Location: Mumbai

Role Summary

The Project Manager is responsible for supporting and coordinating APAC client onboarding and implementation projects. Acting as the primary coordination point for assigned projects, the role ensures successful planning, execution, tracking, communication, and delivery of onboarding activities across internal teams, clients, and third-party stakeholders. The Project Coordinator is responsible for maintaining project schedules, managing risks and escalations, monitoring project progress, and ensuring project deliverables are completed within agreed timelines and quality standards.

Key Areas of Responsibility

• Act as the Single Point of Contact (SPOC) for assigned low to medium complexity onboarding and implementation projects.
• Coordinate all onboarding activities from project initiation through implementation and transition to business-as-usual operations.
• Support review of Statements of Work (SOWs), project requirements, onboarding documentation, and implementation plans.
• Manage multiple onboarding projects simultaneously while maintaining high service quality and stakeholder satisfaction.
• Collaborate with clients, internal stakeholders, vendors, and operational teams to define and deliver project requirements.
• Develop, maintain, and track project schedules, milestones, dependencies, and deliverables.
• Monitor daily project progress and proactively identify risks, issues, and potential delays.
• Escalate project risks and issues through established governance and communication channels.
• Schedule, facilitate, and document project meetings, status reviews, and stakeholder discussions.
• Provide regular project status reporting to leadership, clients, and key stakeholders.
• Maintain accurate project records, onboarding documentation, trackers, and system updates.
• Coordinate resource planning activities and support cross-functional team engagement throughout project delivery.
• Ensure all project deliverables, approvals, and onboarding requirements are completed according to agreed timelines.
• Support procurement, billing, invoicing, change requests, and other project-related administrative activities where applicable.
• Coordinate implementation changes, reschedules, and follow-up activities as required.
• Manage relationships with internal business units, operational teams, technology teams, and third-party partners.
• Analyse project data and performance metrics to identify improvement opportunities and support informed decision-making.
• Support continuous improvement initiatives to enhance onboarding efficiency, customer experience, and project performance.
• Ensure compliance with organizational processes, governance standards, and customer contractual requirements.
• Perform other project coordination and onboarding support activities as assigned.

Qualifications

Basic Qualifications

• University degree with relevant industry experience.
• Minimum 2+ years of project coordination, project management, onboarding, implementation, or related operational experience.
• Ability to work independently and collaboratively within cross-functional teams.
• Strong organizational, planning, and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail with strong analytical and problem-solving capabilities.
• Strong interpersonal and stakeholder management skills.
• Ability to adapt quickly to changing business priorities and timelines.
• Experience building and managing schedules to meet critical milestones and customer commitments.
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Teams, Word, and PowerPoint.
• Familiarity with project management and workflow tools such as QuickBase, ServiceNow, or similar platforms.
• Strong verbal and written communication skills.
• Excellent customer service, relationship management, and organizational skills.
• Proven ability to coordinate successful project deliveries while meeting quality and timeline expectations.
• Strong sense of urgency, accountability, and professional integrity.

Preferred Qualifications

• Certification in Project Management (CAPM, PMP, PRINCE2, Agile, or equivalent) is preferred.
• Experience supporting client onboarding, implementation, operational transition, or service delivery projects.
• Experience working in APAC regional environments with geographically dispersed stakeholders.
• Knowledge of project governance, risk management, reporting, and change control processes.
• Experience coordinating third-party vendors and external stakeholders.
• Familiarity with onboarding workflows, client implementation activities, and operational readiness processes.
• Experience managing project dashboards, reporting tools, and project data repositories.
• Demonstrated ability to build strong relationships across business, operational, and technology teams.

Key Competencies

• Stakeholder Management
• Project Coordination
• Client Onboarding
• Risk & Issue Management
• Schedule Management
• Communication & Presentation
• Problem Solving
• Data Analysis & Reporting
• Cross-Functional Collaboration
• Customer Focus
• Process Improvement
• Attention to Detail

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.