Your Team's Impact:

Data Solutions is a leading content delivery platform that provides clients with organized, connected, and easily accessible data through the Open: FactSet Marketplace. It supports multiple delivery technologies, databases, programming languages, and visualization tools to meet diverse client workflows. The SBU contributes over $173M in ASV, with double-digit year-over-year growth. Its portfolio includes Standard Data Feed, Data Exploration, OnDemand (API), Views, Cornerstone, Real-Time Products (Exchange Data Feed and Benchmark Feeds), Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives.

The Data Solutions team is seeking a Product Specialist to support product management, develop comprehensive knowledge of products and delivery technologies, expand product offerings, and enhance features focused on connectivity, scalability, and usability. The role involves close collaboration with global Content, Product, Strategy, Sales, Support, and Engineering teams..

What You'll do:

• Manage the group’s daily inflow of product requests and guide them to a meaningful and timely resolution.
• Communicate clear and detailed responses to requests while tying in references to supporting documentation.

Contribution to Product Design and Maintenance

• Assist product owners in spec’ing and designing products that capture market share in the financial data investments space.
• Contribute to departmental product development projects

Critical Product Analysis

•  Identify recurring issues/requests and make recommendations for feature enhancements.
•  Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
•  Identify areas for improvement of Product Support

Product Documentation and Education

• Create and maintain support and troubleshooting documentation.
• Regularly share Data Solutions product best practices with stakeholders

What We're Looking For:

Education:

Bachelor’s or master’s degree in computer science, Engineering, Information Systems and/or Finance

• Experience: 2 - 6 Years of experience
• Led documentation strategy and execution for the Data Navigator product suite, aligning deliverables with product roadmaps and release schedules.
• Design and implement DITA-based structured authoring and information architecture frameworks to improve content reuse, consistency, and localization readiness.
• Author and maintain user guides, implementation guides, API documentation, developer guides, Python reference manuals, installation guides, and release notes.
• Collaborate with Product Management, Engineering, and QA teams to ensure documentation accuracy through feature validation, GUI testing, and sprint participation.
• Manag documentation publishing workflows using Git, Perforce, and internal documentation portals.
• Establish documentation standards, templates, style guides, and review processes, improving content quality and reducing review cycle times.
• Mentor and coach junior technical writers, providing editorial guidance and fostering best practices in technical communication.
• Coordinate documentation delivery across multiple releases, ensuring timely publication of customer-facing and developer-focused content.
• Participate in Agile ceremonies, sprint reviews, and release readiness activities to maintain alignment with product development milestones.
• Log design and troubleshooting
• Experience working in Unix / Linux environments
• SQL and other RDBMS platforms
• Programmatic APIs
• Specification writing / technical documentation
• FQL, Kibana, Jenkins and GitHub
• Intermediate Python knowledge, R, Matlab
• Testing using Postman and CI/CD tools like Jenkins
• Able to understand a complicated technical product line, while being able to manage the complicated business rules surrounding these products.
• Functional understanding of Enterprise Data Delivery solutions
• Functional understanding of Software Development cycles
• Proficient in Microsoft Office applications (Excel, Word & PowerPoint)
• Strong organizational skills are needed to juggle multiple tasks.
• Attention to detail along with the ability to see the big picture.
• Ability to work on multiple projects with shifting priorities.
• Self-disciplined and motivated work ethic.

Highly Desired Attributes:

• Knowledge of financial databases used in financial markets.
• Knowledge of Product Development Life Cycle from Ideation to Go to Market
• Technical specification writing or maintenance experience of tools, enhancements, products.
• Ability to learn automation frameworks and conceptualization.
• Ability to work independently and collaboratively with team members in other offices.
• Knowledge or experience with analytical software from FactSet, CapIQ, Thomson Reuters or Bloomberg
• Ability to learn to work with project management software and in Agile Environment