We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative, enterprise digital solutions that will make health care more accessible, integrated, and reliable for more people. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in the lives of customers and want to be on the ground floor of digital innovation. 

The Product Owner is responsible for supporting and leading the development of digital products and workflow capabilities that enable efficient, compliant, and scalable Grievances & Appeals (G&A) operations. 

They translate the product vision into actionable requirements for the product development team, ensuring alignment with business objectives, regulatory requirements, and product alignment. The role owns backlog refinement, prioritization, and feature delivery for key components of the G&A platform. Working closely with Engineering, Design, Operations partners, the Product Owner helps drive end-to-end process and user experience improvements. In partnership with Engineering, they share accountability for delivering measurable business outcomes, operational efficiency, and compliance capabilities.

Position Responsibilities

Backlog Ownership, Work Definition, and Prioritization

• Refines, prioritizes, and maintains the flow and quality of the Backlog to provide teams with clear intent and ensure the delivery of business value, product health, and customer satisfaction
• Ensures that all backlog items, plus dependencies, are entered and maintained in the work management tool 
• Provides input for testing through well-written user stories with thorough acceptance criteria. Supports testing, deployment, release, and post-release activities

Product Vision, Strategy, and Roadmaps

• Provides clarity of the product vision, strategy, and roadmap developed and communicated by senior product leaders to the team 
• Partners with product leadership, customer experience, and design to integrate the customer perspective into features and experiences 
• Collaborates with others to define the team OKRs and contributes to the development of feature-level measurement plans 

Trend Monitoring and Product Performance & Value

• Uses performance data to identify issues quickly and develop new insights and hypothesis about product health.
• Assists with tracking team metrics that contribute to product objectives and key results (OKRs), aligned with business objectives, and socializes progress.

Cross-Functional Teaming and Stakeholder Management

• As a part of the cross-functional team, collaborates closely with engineering, design, architecture, operations and other team members using agile practices 
• Collaborates with the team on the product or experience demo and presents to stakeholders 
• Serves as the point of contact for feature delivery with support of other more senior Product Management colleagues.

Required Qualifications

• 2+ years required experience as Product Owner, Business Analyst, Consulting, IT, or related field. Previous experience in agile product development helpful
• 2+ years required experience in software product management, with demonstrated success in building large-scale consumer facing products

Preferred Qualifications

• Previous experience with Health Care: Claims and grievances & appeals
• Prior working experience with a software development team in an agile environment
• Data-driven decision making and quantitative analysis skills
• General understanding of core programming and computer science concepts         

Education     

Bachelor’s Degree in Business, Technology, Finance, Engineering, or related field or equivalent work experience

 

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$79,310.00 - $158,620.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/22/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.