About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Essential Job functions:

• Uses appropriate aseptic technique to draw blood cultures.

• Processes Stat specimens according to SMG SOP.

• Prepares collection containers with appropriate preservatives for patients and gives instructions for proper collection of specimens at home (Urine & Stool).  Properly measures and records a volume for a 24-hr collection.

• Properly collects a COC Urine Drug Screen.

• Properly administers and collects a H. pylori Breath test.

• Properly handles orders on minors.

• Uses the correct procedure for completing paperwork and labeling of specimen for OVH Blood Bank specimens.

• Processes satellite specimens and delivers them to the appropriate department.

• Monitors inventory levels and follows appropriate protocol for replenishing supplies in phlebotomy room and storage area.

• Deletes/cancels orders as necessary with full documentation of reason.  Ensures proper patient charge deletion according to departmental policy.

• Recalls patients for follow-up procedures or error correction as required.  Documents callbacks in the lab logbook.

• Utilizes LIS for all applicable functions to perform job duties, including downtime procedures.

• Adapts work schedule to meet emergency staffing needs.

• Required Competencies:

  • Demonstrates competency in all areas of adult phlebotomy*

  • Demonstrates competency in all areas of pediatric phlebotomy*

  • Demonstrates competency in all areas of infant phlebotomy*

  • Demonstrates competency in performing skin punctures*

  • Demonstrates competency in performing bleeding times including entering the result in the LIS and the logbook.

    • *Includes:  Correct Order of Draw for multiple tube collection, using good judgment in evaluating specimens using established protocol, and demonstrating application of an adequate bandage to puncture site with explanation of puncture site care to patient.

General Job functions:

• Properly check-in a patient in a satellite lab, including arriving the patient on the day-list.

• Properly process lab and office collected specimens for transport to the main lab by courier.

• Contact a courier for a Stat pickup in a satellite office.

• Properly perform, log, and enter a result for a Rapid Strep and or Hemoccult test in the LIS. Notifies physician of critical (positive) result.

• Trains new staff in proper lab policies and procedures.

• Other job duties as required.

Physical Job Requirements:

• Endurance  (e.g. continuous typing, prolonged standing/bending, walking)

Environmental Risks:

• Sharps

• Latex

• Combative Patients / Visitors

Blood-borne Pathogens:

• Exposure to infectious hazards, blood, body fluids, non-intact skin or tissue specimens

• Contact with patients or patient specimens is possible

• Unplanned or unexpected exposure

Education, Certification, Computer and Training Requirements: .

• High School Graduate/GED required. Vocational / Technical School / Diploma Program preferred.

• 0-1 years experience. 2-4 years preferred.

• HeartSaver or Basic Life Support (BLS) for Healthcare Providers required.

• Ability to communicate in English, both orally and in writing required.

• Strong customer service, interpersonal, communication, and team player skills required.

• Ability to work with high degree of accuracy required.

• One (1) year of previous receptionist experience preferred.

• Experience in patient scheduling and orders management skills preferred.  Knowledge of Application software for patient scheduling and orders management preferred.

• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail, label printer) preferred.

• Experience with Standard Office Technology in a Window based environment preferred.

Travel:

• Travel to satellite locations as needed

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.