Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Shift:

Address:

City:

State:

Postal Code:

Job Description:

Up to $10,000 Sign-on Bonus available to eligible candidates (see terms below)

Terms: 12-month Full-time Employment Contract Required for Sign-On and Relocation 

Sign-on Eligibility:

• One (1) year of applicable experience

• Internal Candidates and Rehires within 12 months are not eligible 

Schedule: Full-time, Three (3) 12-hour shifts

Shift: Nights, 7:00 pm – 7:00 am (with weekend rotation)

Location: AdventHealth Consumer Experience Center, 600 Courtland St, Orlando, FL 32804

Primary Job Responsibilities:

• Provides courteous responses and excellent customer service when fielding inquiries from consumers, clinic staff, physicians, colleagues, and leaders. 

• Actively works with staff and supervisors to achieve established performance metric standards.

• Maintains knowledge of services and AdventHealth offerings to properly direct inquiries when outside of service’s scope.

• Demonstrates excellent customer-care skills and provides virtual clinical care within the nursing scope of practice.

• Utilizes critical thinking skills and decisive judgment to provide triage to symptomatic consumers in accordance with scope of practice.

• Elicits questions, concerns, and information from callers to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop patient care plans and follow-up.

• Provides professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment; escalates interactions to emergency response services when appropriate.

• Provides referrals to healthcare providers and community resources when appropriate; assists with follow-up or appointment scheduling when needed.

• Utilizes proper escalations when issues arise. Adheres to all established workflows, scripting, and department greetings.

• Documents all interactions and consistently updates consumer records in the relevant technology system(s). 

• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Personal commitment to the mission and values of AdventHealth. [Required]

• Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]

• Demonstrated personal commitment to promoting and providing excelled customer service [Required]

• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]

• Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required]

• Ability to listen and document notes simultaneously [Required]

• Maintains high energy and positive attitude [Required]

• Adapts quickly to change and balances multiple priorities in a fast-paced environment [Required]

• Demonstrates regular, consistent and punctual attendance [Required]

• Effective communicator in English, both orally and in writing [Required]

• Ability to type at a speed of 45 words per minute, at minimum [Required]

• Proficiency in Microsoft Suite programs and Adobe [Required]

• Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required]

• Bilingual in English/Spanish [Preferred]

Education:

• Associate's of Nursing [Required]

• Bachelor's of Nursing [Preferred]

Work Experience:

• 2+ Clinical nursing experience [Required]

• 1+ virtual care monitoring or care experience [Preferred]

• Labor and Delivery experience [Preferred]

• Electronic Fetal Monitor experience [Preferred]

Licenses and Certifications:

• Registered Nurse (RN) [Required]

• Basic Life Support (BLS) [Required]

• Neonatal Resuscitation Program [Required]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/49cf4xnf

Pay Range:

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.