Key Responsibilities

• Lead the design and deployment of the Perfect Clinic program across markets within the cluster, translating category and portfolio priorities into clear execution principles.

• Define and continuously evolve the Perfect Clinic Picture of Success, including knowledge, clinic experience, recommendation, and assortment standards.

• Partner closely with Sales Teams to ensure strong engagement, effective implementation, and consistent execution in veterinary clinics.

• Collaborate with Category, Portfolio, and other cross-functional teams to align strategies and maximize business impact.

• Leverage customer, market, and shopper insights to identify opportunities and continuously improve clinic execution standards.

• Develop and track KPIs that measure the effectiveness of Perfect Clinic and Nutrition 360 initiatives.

• Organize and support training programs that enable sales associates to deliver best-in-class customer experiences.

• Share local market insights and best practices with regional teams while adapting global strategies to local business needs.

What We're Looking For

• Experience in Category Management, Marketing, Sales, Customer Development, Shopper Insights, or a related commercial function.

• Strong understanding of customer-facing environments and the ability to influence a wide range of stakeholders.

• Experience working in B2B environments and collaborating effectively across multiple teams and markets.

• Strong analytical skills with the ability to translate data and insights into actionable business recommendations.

• Strategic mindset combined with the ability to drive execution and deliver measurable results.

• Excellent communication and relationship-building skills, with confidence engaging stakeholders at different organizational levels.

• Comfort working in dynamic and evolving environments, balancing ambiguity with clear decision-making.

• Fluent written and spoken English.