HR Generalist (People Experience Consultant)

San Mateo, CA (hybrid in office 2x a week) 

We’re looking for an experienced Senior HR Generalist (People Experience Consultant) to join our People Experience (PX) team. This position will provide high-touch operational and strategic support to People & Places Business Partners and their client groups, with particular emphasis on Business and Product, Legal and Finance, AMER populations. The successful candidate will manage complex employee lifecycle activity, serve as a trusted escalation point, coordinate cross-functional programs, and translate business needs into accurate, well-controlled execution across Workday, ServiceNow, and partner teams. The role requires strong judgment, urgency, data discipline, and the ability to lead sensitive work through clear ownership, documentation, and follow-through.

Principal Duties/Responsibilities:

• Deliver HR services as an extension of the HRBP team and as part of the core PX service model, building strong relationships with business leaders and understanding the distinct needs of each client group.
• Support HRBPs with workforce planning, organizational design, talent and performance cycles, compensation planning, engagement activity, manager coaching, and other priority initiatives.
• Act as a Tier 2 escalation point for employee and manager questions, owning issues through resolution and coordinating with Payroll, Benefits, Compensation, Mobility, Employee Relations & Legal, and other COEs.
• Manage complex employee lifecycle activity, including job and organization changes, international transfers, relocations, performance processes, terminations, severance and post-exit questions, and related Workday transactions and approvals.
• Partner with Employee Relations and Legal on performance concerns, business cases, role eliminations, restructures, involuntary terminations, mutual separations, and other sensitive matters, applying sound judgment on cases that require escalation or handoff.
• Coordinate multi-region workforce change projects, including impact-data ownership, project plans, manager materials, employee communications, exit documentation, quality assurance, notification-day execution, and post-event follow-up.
• Own and maintain accurate trackers, impact sheets, coverage maps, process documentation, and shared repositories; establish a reliable source of truth and prevent duplicate or conflicting records.
• Support annual and mid-year talent, performance, promotion, and compensation processes, including manager guidance, data audits, exception management, access mapping, and issue resolution for populations outside standard system workflows.
• Maintain employee data and execute or coordinate Workday transactions with strong attention to confidentiality, approval controls, audit requirements, and timely completion.
• Manage ServiceNow cases assigned to the PX Consultant team, monitor aging and handoffs, and provide clear, responsive updates to employees, managers, and partner teams.
• Use data and dashboards to identify trends, strengthen controls, improve service delivery, and provide actionable insights to HRBPs and PX leadership.
• Drive continuous improvement by documenting repeatable workflows, defining roles and handoffs, creating manager and employee guidance, and using digital tools and AI to improve quality, speed, and consistency.

Required Knowledge / Skills:

• Bachelor’s degree or equivalent practical experience.
• 7+ years of progressive HR generalist, HR operations, or HRBP-support experience in a fast-paced, high-tech, creative, or entertainment environment.
• Proven success partnering with senior HR and business leaders and coordinating work across HRBPs, Employee Relations, Legal, Payroll, Compensation, Benefits, Mobility, Talent, and HR Technology.
• Strong business/commercial acumen, curiosity and high learning agility.
• Demonstrated experience managing sensitive employee matters, performance concerns, workforce changes, terminations, and post-exit issues with discretion and sound judgment.
• Working knowledge of U.S. employment laws and federal and state regulations; experience supporting Canada, Latin America, EMEA, or other international populations is strongly valued.
• Strong Workday capability, including employee data changes, organizational transactions, approvals, reporting, and audit-minded quality control.
• Strong AI skills, developing and deploying tools to assist personally and with the PXC team.
• Experience with ServiceNow or another HR case-management platform, including case ownership, escalation, documentation, and stakeholder communication.
• Advanced organizational and project-management skills, with the ability to manage multiple confidential workstreams, deadlines, trackers, and stakeholders without losing accuracy or follow-through.
• Highly data literate, with experience auditing information, maintaining a source of truth, producing reports or dashboards, and translating data into decisions and process improvements.
• Excellent written and verbal communication skills, including the ability to create clear manager guidance, process documentation, employee communications, and executive-ready updates.
• Comfort operating in a global, matrixed environment and taking initiative where ownership, process, or handoffs are not yet fully defined.
• Strong Microsoft Word, PowerPoint, and Excel skills, with practical experience using AI and digital tools to improve HR service delivery.

Bonus

• PHR, SHRM-CP, or equivalent professional HR certification.
• Experience in the games, technology, media, or entertainment industry.
• Experience supporting engineering, product, finance, legal, or other complex client groups.
• Experience coordinating reductions in force, restructuring activity, global performance and compensation cycles, or international employee processes.
• Experience developing SOPs, dashboards, AI-enabled tools, or other scalable HR solutions.