You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members are the most valuable asset in delivering success.

• We are here to help you grow, to give you the skills and opportunities to excel at work with the flexibility and balance your life requires.

• Your ideas influence the way we work, and your voice matters here.

• As an essential part of our team, you help us deliver the medical innovation that patients are desperate for.

Join us and build your future here.

What You'll Be Doing:

• Assists employees with their queries related to HR processes, policies, benefits, systems, and HR documentation with consideration of the different jurisdictions in which we operate, escalating to Tier 2 when necessary.
• Manages employee inquiries using the ticketing system to deliver timely and accurate support.
• Manages end‑to‑end employee lifecycle administration (from preboarding to offboarding) across assigned countries, working collaboratively with the key stakeholders.
• Manages end-to end benefits administration for assigned countries (enrolment, changes, contact with vendors, employee inquiries), working collaboratively with the Benefits team and other key stakeholders).
• Partners closely with the payroll team to ensure accurate and timely payroll inputs and issue resolution.
• Works closely with key stakeholders to support operational delivery, policy application, and data accuracy.
• Inputs, updates, and maintains employee data in HR systems with a strong focus on accuracy, data completeness, timely maintenance and adherence to defined HR processes.
• Follows established standards for document creation, naming conventions, and file storage to ensure audit‑ready and well‑organized employee records.
• Maintains physical HR files at the office if necessary.
• Shares knowledge openly to support team effectiveness and consistency.
• Manages country and regional-level People Services orientation and onboarding processes for new team members, ensuring a smooth and consistent first experience while maintaining high standards of accuracy and compliance. 
• Documents and maintains People Operations processes in the Knowledge Base, ensuring accuracy, clarity, and consistent service delivery.
• May manage immigration requests (work permits, renewals) and may support all queries related to immigration
• Participates in and provides support on HR projects and initiatives  

What We Are Looking For:

• Bachelor’s degree, or international equivalent, in Human Resources, Business Administration or related field preferred
• Minimum 1 year of experience in HR administration or People Operations.
• Fluent English plus at least one additional language preferred; additional languages highly advantageous.
• Experience with HR systems (Workday, Fresh works is preferred)
• Strong organization, attention to detail, customer service mindset, ability to manage multiple priorities.

This position is offered as either office based or on a hybrid model, as such, applicants must be willing and able to commute to our office in Sofia as per business need.