Industry/Sector

Specialism

Management Level

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Oracle CPQ Senior Manager you will lead client support engagements within our Digital Core Modernisation practice, focusing on Oracle CX sales technology and the Oracle Lead to Revenue workstream. As a Senior Manager you will lead complex projects, guide multiple teams through delivery challenges, and bring strategic insight, sound judgment, and clear communication to stakeholder conversations. In this role at PwC, you will shape solution design, coordinate delivery activities, and help drive results across Oracle CPQ initiatives for clients and internal teams.

Responsibilities

- Leading Oracle CPQ client engagements from solution design through deployment, aligning configure, price, quote capabilities with sales process requirements
- Advising stakeholders on quote configuration, pricing rules, approval flows, and order handoff considerations across revenue operations
- Directing project teams through complex implementation workstreams, including scope planning, issue resolution, and release readiness activities
- Translating business requirements into scalable Oracle CPQ solution designs that support quote accuracy, pricing governance, and sales productivity
- Coordinating integration touchpoints across Oracle CX and adjacent revenue systems, including revenue management, billing, and customer data platforms
- Reviewing current-state processes and identifying opportunities to streamline quoting, contract lifecycle steps, and downstream revenue capture
- Guiding testing efforts, defect triage, and solution validation to support reliable system performance and user adoption
- Coaching team members on delivery methods, client communication, and practical application of Oracle CPQ and related SaaS capabilities
- Presenting progress, risks, and recommendations to client leaders while maintaining alignment on milestones and delivery priorities
- Applying knowledge of sales technology trends and Oracle ecosystem capabilities to shape implementation strategies and future-state roadmaps

What You Must Have

- At least a Bachelor's degree
- At least 16+ years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Preference for at least one of the following fields of study: Business Administration/Management, Marketing, Commerce, Finance, Management Information Systems, Computer and Information Science
- At least one of the following: Oracle Cloud certification in Lead-to-Revenue or related Oracle Customer Experience (CX) Revenue Cloud applications
- Demonstrating Oracle CPQ implementation experience in client-facing settings
- Advising on lead-to-revenue processes across sales technology landscapes
- Translating business needs into scalable Oracle CX solution designs
- Coordinating senior stakeholder discussions and project priorities

1. Strategic CX Leadership

• Define the enterprise-wide Oracle CX strategy aligned with business goals and customer experience objectives.
• Build a multi-year roadmap covering Oracle Sales, Service, Marketing, Commerce, CPQ, and CX Analytics.
• Drive digital transformation initiatives focused on customer-centric processes.
• Advise executive stakeholders on innovation, platform modernization, and best practices.

2. Solution Architecture & Platform Management

• Serve as the platform owner for the full Oracle CX Cloud suite.
• Oversee solution architecture, design standards, data flows, and integration patterns (OIC, REST APIs, middleware).
• Ensure high availability, scalability, and performance of CX applications.
• Evaluate new Oracle CX capabilities and lead adoption initiatives.

3. Program & Project Delivery

• Lead full lifecycle Oracle CX implementations, migrations, and enhancement programs.
• Manage delivery teams including internal resources, system integrators, and vendors such as Oracle.
• Oversee project governance, budgets, timelines, and risk management.
• Enforce quality standards across configuration, testing, deployment, and change management.

4. Customer Journey Optimization

• Partner with Sales, Marketing, Service, and Product teams to enhance customer touchpoints.
• Map and modernize customer journeys using Oracle CX capabilities.
• Implement automation, personalization, AI/ML, and omnichannel engagement solutions.

5. Data, Reporting & Analytics

• Drive CX analytics strategy using Oracle Analytics Cloud, CX Reporting, OTBI, and BI Publisher.
• Oversee customer insights, segmentation, dashboards, and KPI frameworks.
• Ensure data governance, quality, and compliance across CX platforms.

6. Team Leadership

• Lead and mentor CX architects, functional consultants, administrators, developers, and business analysts.
• Build a high-performing team culture focused on innovation, collaboration, and continuous improvement.
• Oversee resourcing, workload planning, and vendor management.

7. Stakeholder & Change Management

• Act as the primary liaison between business leaders and technical teams.
• Manage communications, training, and adoption strategies for new CX capabilities.
• Serve as an escalation point for CX operational or platform issues.

8. Compliance, Security & Risk Management

• Ensure CX platforms adhere to security, regulatory, and audit requirements.
• Oversee access controls, data privacy measures, and best practices for safe customer data handling.
• Implement risk mitigation strategies for mission-critical CX systems.

Travel Requirements

Job Posting End Date