At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a

• Classification: Non-Exempt

• Reports to: VP of Operations

• Travel: 0-10%

• Hourly Range: $30.00-$38.00/hr.

• Location: San Diego, CA or Chicago, IL, Hybrid

Role overview

Dual North America is seeking an Operations Specialist to support the Underwriting department.

At DUAL, the Underwriting Operations team supports the underwriting function by streamlining workflows, managing data accuracy, and ensuring operational efficiency. The team plays a critical role in enabling underwriters to focus on risk evaluation while maintaining compliance and delivering timely service to clients and partners.

As an Operations Specialist, you will assist with data entry, reporting, and administrative support across underwriting teams. You’ll help ensure policy accuracy and support initiatives that drive efficiency.

Role responsibilities

• Builds and maintains step-by-step documentation of back-office and underwriting processes 

• Assists in training new underwriting teams in use of the system 

• Coordinates business process outsourcing (BPO) tasks 

• Assists onboarding of new teams, programs, projects 

• Sends underwriting correspondences (issuing insurance notices, underwriting documentation, reports, mailings etc.) as directed 

• Collaborates with other divisions within DUAL NA on projects as they are assigned 

• Assists other areas of the operations with shared services 

• Supports run-off programs as directed   

• Preforms other clerical duties, office support, and short-term projects as needed 

Key requirements

• Bachelor’s degree preferred

• 3-5 years of relevant experience working in an office environment 

• Insurance industry experience preferred

• Basic math skills are needed for determining premium amounts, commissions, etc. 

• Solid understanding of Insurance terminology 

• Proficiency in agency management system(s)

• Willingness to learn new software 

• Excellent written, verbal and client-facing communication skills  

• Ability to handle multiple and varying assignments daily and be able to properly evaluate importance 

• Ability to work independently for extended periods

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) 

• Ability to follow policies and procedures  

• Self-motivated with strong attention to detail 

• [Travel Condition Statement]

• Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment.

• If you do not meet all the qualifications for this role, we still encourage you to apply.

What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.