Company:

Oliver Wyman

Description:

About Oliver Wyman

Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $27 billion and more than 95,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective. 

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.    

Job Overview:

Quotient Inside is seeking a Principal Researcher to play a leading role within the Product Strategy team, bringing deep, evidence-based understanding of end users and human behavior to shape firm-wide product, capability, and AI strategy.

This role leads complex research efforts end-to-end and translates findings into clear, actionable insights that inform product direction, strategic priorities, and leadership decisions. The Principal Researcher serves as a trusted thought partner to cross-functional stakeholders, ensuring decisions are grounded in rigorous research, strong end-user empathy, and practical recommendations that drive meaningful action.

Key Responsibilities:

• Lead market, qualitative, and quantitative research to inform product and capability strategy

• Design and execute surveys, interviews, diary studies, desk research, and behavioral research

• Synthesize qualitative and quantitative data into clear, decision-ready insights and recommendations

• Develop personas, archetypes, and behavioral frameworks grounded in real user contexts

• Contribute directly and shape strategy decks and leadership materials with evidence-based insights

• Translate research findings into implications for product direction, concepts, initiatives, and prioritization

• Maintain deep end-user focus, consistently stepping into the shoes of consultants and practitioners

• Partner proactively with Product Strategy, Design, and Product teams to embed insight early and influence decision-making

Experience Required:

• 8+ years of experience in user research, consumer insights, human-centered research, or behavioral research

• Proven ability to independently lead complex qualitative and quantitative research from design through synthesis and recommendation

• Demonstrated experience using surveys, diary studies, interviews, synthesis, and behavioral analysis to generate actionable insights

• Experience developing personas, archetypes, and behavioral frameworks that inform product, capability, or strategic decisions

• Experience translating research into clear implications, recommendations, and materials for senior stakeholders

• Experience working in or with a consulting organization preferred, with a strong understanding of how consultants and consulting partners work, make decisions, and balance competing client, team, and business priorities

Technical Skills:

• Advanced qualitative research leadership, execution, and synthesis across complex problem statements

• Survey design and applied quantitative analysis to support decision-making

• Strong research documentation, insight synthesis, and clear, compelling storytelling

• Proficiency with research and collaboration tools, including survey platforms, Miro/Mural, and presentation tools

Skills and Attributes:

• Deeply end-user focused, with strong empathy, curiosity, and judgment in understanding human behavior

• Highly analytical and structured thinker, able to bring clarity to complex or ambiguous problems

• Clear and compelling communicator, comfortable shaping executive-level narratives, materials, and discussions

• Independent and proactive, able to lead research activities end-to-end and drive action from insights

• Collaborative working style, with the ability to build strong partnerships across strategy, design, and product teams

• Demonstrated ability to work effectively across team-oriented, matrixed environments, building strong relationships and navigating complexity with a wide range of stakeholders

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. 

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.