Position Summary

The Medical Assistant plays a vital role in supporting physicians and the healthcare team to deliver exceptional patient care and a positive patient experience. This position combines strong clinical skills with outstanding customer service to ensure efficient practice operations and high-quality care for all patients.

At Brown University Health, all employees are expected to embody our core values of Compassion, Accountability, Respect, and Excellence, which guide our interactions with patients, families, colleagues, and the community.

In addition, employees are expected to demonstrate the organization's Success Factors:

• Instill Trust
• Value Differences
• Patient and Community Focus
• Collaborate

Key Responsibilities

• Support physicians and providers with direct patient care activities in an outpatient setting.
• Obtain and document patient histories, vital signs, and medication information.
• Prepare patient charts, assist with pre-visit planning, and maintain accurate medical records.
• Perform clinical procedures including EKGs, rapid strep testing, urine dip testing, spirometry, nebulizer treatments, and other approved diagnostic procedures.
• Administer vaccines, injections, and medications in accordance with established protocols.
• Educate patients regarding medical conditions, treatments, medications, and preventive care within established guidelines.
• Coordinate and track urgent referrals, prior authorizations, and follow-up care.
• Manage laboratory tracking, data entry, document processing, and other administrative functions.
• Monitor quality metrics and participate in initiatives to close gaps in care and improve patient outcomes.
• Maintain inventory levels of medications, vaccines, and medical supplies.
• Monitor and document vaccine storage temperatures in compliance with Department of Health regulations.
• Adhere to infection prevention, workplace safety, environmental, OSHA, and Department of Health standards.
• Ensure compliance with HIPAA and all federal, state, and local confidentiality requirements.
• Protect patient demographic, clinical, and financial information in accordance with Brown Health Medical Group guidelines.
• Deliver exceptional customer service and compassionate patient care.
• Participate in staff meetings, educational programs, and workflow improvement initiatives.
• Perform other duties as assigned.

Minimum Qualifications

Education & Certification

• High school diploma or equivalent required.
• Graduate of a formal Medical Assistant training program (minimum nine months in duration) or a minimum of three years of Medical Assistant experience in a comparable ambulatory healthcare setting within the last five years.
• Current Basic Life Support (BLS) certification required.

Knowledge, Skills & Abilities

• Strong understanding of medical office procedures, policies, and clinical protocols.
• Proficiency with electronic medical records (EMR), scheduling software, and standard computer applications.
• Ability to communicate effectively and professionally with patients, providers, coworkers, and leadership.
• Strong organizational skills with attention to detail and accuracy.
• Ability to remain calm and effective in emergency situations.
• Demonstrated ability to provide care to patients across the lifespan while considering developmental, cultural, and age-related needs.

Experience

• Three years of Medical Assistant experience within the past five years in an ambulatory or outpatient healthcare setting; or
• Recent graduate (within the past two to three years) of a formal Medical Assistant training program.
• Experience using electronic medical records and appointment scheduling systems preferred.

Work Environment & Physical Requirements

• Work is performed in healthcare environments including physician offices, ambulatory clinics, hospitals, and affiliated healthcare facilities.
• Frequent interaction with patients and use of medical equipment.
• Exposure to potential healthcare-related hazards, minimized through adherence to established safety procedures and use of personal protective equipment.
• Frequent standing and walking throughout the workday.
• Ability to lift, move, or position patients and/or supplies weighing up to 50 pounds.