Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

Department:

Job Type:

Exemption Status:

Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

THIS WORK MATTERS!

Are you a QMHP-R certified professional who has a passion for providing vital program service delivery to the community by using trauma informed and equity lens approaches?

**This recruitment may be used to fill multiple positions with routine telework, including regular, swing and graveyard shifts. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other states. 

• This is a .88 FTE position, Wednesday-Friday, and alternating Saturday from 5 PM- 3:30 AM

The Multnomah County Behavioral Health Call Center is a 24-hour, continuous crisis operation that serves as the essential hub for mental health services across Multnomah and Washington Counties. Primarily operating via phone, the Call Center manages approximately 75,000 calls annually, delivering immediate crisis intervention, triage, and supportive care coordination to community members.

Staff at the Call Center answer and triage multiple distinct telephone lines that ring into the Call Center, 24 hours a day, 7 days a week, 365 days a year including:

• Multnomah County Crisis Line (MCCL)
• WCCCA Line
• Clackamas County Crisis Line
• 911 transfer line
•  EASA Referral Line
• Emergency Line (major event communication, e.g. terrorist attack, major earthquake, etc.)
• Washington County Crisis Line (WCCL) 
• Mental Health Referral Line
• 988 transfer line
• Latine Mental Health Line

The purpose of the Acute Care Coordinator position is to triage/ crisis intervention on the Multnomah and Washington County Crisis Lines; care coordination across the mental health system for callers, as needed; provide information/referral to community mental health providers; and provide consultation to providers at all levels of acuity in the mental health system.

As the Acute Care Coordinator - Crisis Call Center, duties will include:

Crisis Intervention

• Provide phone crisis intervention, risk assessment, and solution-focused support for clients experiencing potentially life-threatening situations or mental health crises (such as panic, depression, agitation, or delusional thinking).
• Facilitate access to emergency and crisis services as needed, coordinating with 911, mobile outreach, and partner agencies (e.g., UWIC/Hawthorn, and/or Clackamas County Mental Health Clinic).
• Manage complex phone and computer technology simultaneously, including touch-typing proficiently without looking at fingers, while conducting rapid clinical decisions, following complex policies, and maintaining concurrent documentation while actively supporting callers.

Case Coordination and Documentation

• Provide short-term case coordination and follow up for callers with urgent and/or complex needs, including those with specialized health-care needs to ensure that needs are appropriately and adequately addressed by service providers.
• Service providers may include community corrections agencies, police, drug and alcohol treatment providers, other mental health providers, hospital emergency departments, and residential facilities.
• Document all member/provider/community contacts and clinical reviews, including symptoms, interventions, goals and plan for next review. 
• Documentation may also include uploading crisis alerts received by community providers, upload police reports and provide special requested outreach to clients.
• Provide information and directive support to fellow clinicians as needed regarding resources for clients and clarification of policies and procedures.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Required Minimum Qualifications/Transferable Skills:

Education/Training: Master's degree from an accredited college or university in the mental health field with major coursework in social science, or a related field demonstrating the capacity for the required knowledge and skills to meet provider Qualified Mental Health Professional QMHP-R ) credentialing requirements as required by Oregon Administrative Rules (OARs) and the Mental Health & Addiction Certification Board of Oregon (MHACBO) - more information can be found at MHACBO website. current QMHP-R, and/or licensed Board of Oregon (LPC, LCSW, LMFT, CSWA, LPC Associate, PHD,etc)

• Graduate degree in psychology or
• Graduate degree in social work or counseling or
• Graduate degree in a behavioral science field

Other: 

• This position requires a background investigation, which may include being fingerprinted. 

Preferred Qualifications/Transferable Skills: 

• Understands cultural, racial and ethnic factors, including systemic advantage or disadvantage; acculturation, intergenerational immigrant family challenges, effects of trauma during immigration, war, separation from family and/or primary supports, detention, refugee camps, etc.; generational trauma, and any factors related to non-dominant culture affecting mental health and treatment. 
• Respect and appreciation for ethnic and cultural diversity
• Ability to apply an equity, intersectional and anti-racist lens
• Ability to provide information/referrals to community mental health providers.
• Crisis intervention, including risk assessment of clients who may be involved in potentially life threatening situations
• Advanced skills in managing sensitive information and ability to support the community.
• Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity
• Ability to exercise good judgment, diplomacy, and tact in dealing with sensitive, complex, confidential information and situations, in addition to acting professionally, and empathically, with individuals, internal/external partners and communities

SCREENING & EVALUATION:

REQUIRED: 

The Application Packet: You must submit ALL requested items below. Failure to do so will be deemed as an incomplete application.

1. A completed online application

2. Attach a Resume demonstrating you meeting minimum qualifications; AND

3. Attach a Cover Letter addressing the following:

• Demonstrate your experience working with diverse vulnerable populations; and providing crisis intervention including risk assessment of clients 

• How you meet the qualifications for this position 
• Why are you interested in this position

3. Attach a copy of your Oregon Licensure and/or QMHP-R Certification and indicate the status of your certification(s)

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. 

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of application/ resume and cover letter for minimum qualifications and all required attachments. If you do not address the minimum qualifications in the application, your application will be considered incomplete and will not move forward in the recruitment process.
• Phone screen
• Supplemental Questionnaire
• Oral exam
• Consideration of top candidates
• Background, reference, and education checks

ADDITIONAL INFORMATION:

Type of Position: This hourly union-represented position is eligible for overtime

Routine Telework (some in person meetings and some in person trainings)

Applying for this posting will give you the opportunity to be placed on the eligible list for future opportunities for the Crisis Call Center Mental Health Consultant positions as positions for this program become available. The eligible list created from this recruitment may be used to fill regular, full or part time, temporary, and limited duration assignments.

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website. 

Questions? Please contact the recruiter. Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

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