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Provide on-site and over-the-phone interpretation services for providers, patients, and caregivers to ensure patients understand medical terminology, treatment plans and instructions in compliance with policy standards.

Job Responsibilities:

List any requirements unique to this position in this department.

• Interpret critical medical information in Spanish and English for providers, patients, and caregivers, both on-site and over the phone.
• Facilitate communication and comprehension of essential information between providers and LEP/ NEP patients and parents during inpatient and outpatient visits (e.g., informed consent, medical interview, health care instructions).
• Interpret telephone conferences between caregivers and providers.
• Notify supervisor of potential or actual communication problems regarding LEP/NEP patients and staff.
• Guide Limited-English Proficient (LEP) patients and families to appropriate hospital resources.
• Collaborate with other interpreters to ensure coverage of interpreting assignments; participate in on-call rotation as assigned.
• Assist with the coordination of volunteer medical interpreters, and orientation and training of other medical interpreters as needed.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain Regular and predictable attendance.

Minimum Education and/or Training:

• High school diploma/ GED; Bachelor's degree preferred.

Minimum Experience:

• Three months or 480 hours of documented medical interpreting experience.

Licensure, Registration and/or Certification Required by Law:

• None.

Licensure, Registration and/or Certification Required by SJCRH Only:

• Certified Healthcare Interpreter (CCHI) issued by the Certification Commission for Healthcare Interpreters (OR) Certified Medical Interpreter (NBCMI) issued by the National Board of Certification for Medical Interpreters within 12 months of hire required.

Special Skills, Knowledge and Abilities:

• Questions, clarifies, and provides explanations as needed.
• Checks documents and reports for clarity and accuracy.
• Seeks and provides information within and outside team in a timely manner.
• Addresses problems in a structured, logical approach.
• Asks for guidance and tries out new ideas when changes in approach are required.
• Adapts quickly and positively; learns from mistakes.
• Leverages skills in comprehension and interpretation of medical/ clinical information to communicate with patients with higher fluency.
• Anticipates and understands patient needs and context to adapt approaches and present cultural context to physicians/ staff.
• Actively works to expand language base, build greater comfort with interpretation support, and strengthen rapport with patients and clinicians based on understanding of institutional and regulatory nuances.
• Plans around multiple tasks and priorities well within own work.
• Is able to cope with unexpected changes in routine and delivers planned outcomes on time.
• Escalates issues/problems and seeks support in a timely manner.
• Seeks to understand patient and family needs and requirements of institutional teams by asking clarifying questions.
• Addresses routine patient/ stakeholder requests effectively and seeks guidance, as needed for quick resolution of more complex issues.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $24.00 - $42.00 per hour for the role of Medical Interpreter-Supp.

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St. Jude is an Equal Opportunity Employer

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