SUMMARY:

Assists clinicians in providing high-quality patient care, while exhibiting superb customer service skills to all patients and the overall practice

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

Assists with direct patient care procedures and related tasks, such as vital signs, obtaining patient histories, verifying medication lists, lab tracking, document management, preparing charts and pre-visit planning  

Works quality reports to ensure gaps of care are closed and maintain consistent quality scores 

Performs routine specialized procedures and point of care testing, such as EKGs, urine dips, spirometry, nebulizer treatments, specimen collection, etc.  

Administers injections including vaccines and medications 

Educates and advises patients on specified medical issues under clinician guidance 

Monitors inventory of medical supplies, including vaccines and medications, and ensures they are not stored or used past the expiration date 

Monitors inventory of medical supplies, including vaccines and medications, and ensures they are not stored or used past the expiration date   

Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations 

Practices safety, environmental and/or infection control standards and complies with OSHA and DOH standards 

Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy 

Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients’ demographic, clinical and financial information 

Attends meetings, workshops, and trainings as they relate to the position and office workflows 

Performs other duties as assigned.

EDUCATION:

Medical Assistant Certification or equivalent training/experience as acceptable to the Practice Manager 

EXPERIENCE:

At least one year of prior MA experience 

Familiarity using an Electronic Medical Record (EMR) 

Experience planting PPDs and giving injections 

Any combination of education and experience that is substantially equivalent is also acceptable

Knowledge, Skills and Ability  

Ability to maintain quality, safety, and /or infection control standards 

Ability to perform standard clinical procedures according to established protocols 

Ability to show care and compassion when dealing with patients 

Knowledge of inventory management practices 

Capacity to collaborate with colleagues and teammates as necessary to ensure quality work 

Ability to foster a cooperative work environment 

Ability to organize, prioritize and schedule work assignments 

Ability to multi-task and operate under pressure with the skills to think critically and problem solve 

Excellent interpersonal and communication skills (both verbal and written) with the capability to effectively communicate with employees, patients, providers, insurance companies, etc. 

Must be committed to providing superior customer service to all  

Must be flexible and receptive to change with the ability to learn quickly and retain new information 

Ability to use technology with proficiency in Microsoft Office applications such as: Outlook, Excel and Word 

Detail and process orientated with a focus on accuracy and efficiency 

Ability to escalate issues to physicians/management when appropriate 

Professional appearance and demeanor 

SUPERVISORY RESPONSIBILITY:

None.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Work Type:

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Daily Hours: 

Driving Required: