SUMMARY:

Ensures the integrity of all data collected at time of registration to ensure accurate patient identification, helps ensure patient safety; collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

RESPONSIBILITIES:

KEY RESPONSIBILITIES:

Greets, receives and escorts patients as required and consistent with customer service guidelines
Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websites
Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
Assists patients in establishing secured installments plans when applicable
Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
Ensures completion of registration paperwork to facilitate efficient patient flow
Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)
Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
Works effectively with patient access peers and other hospital departments
Performs other duties as assigned


MINIMUM QUALIFICATIONS:

REQUIRED QUALIFICATIONS:

1-2 years experience in a hospital/clinic/physician office or related field preferred
Aptitude for / familiarity with patient access tools, systems, and technologies
Microsoft Office required.
Excellent customer service/communications skills.
Comfortable with collection process
Comfortable with securing solutions for uninsured patients
Knowledge of Medical Terminology preferred.
Proven ability and/or expressed willingness to work as part of a team

EDUCATION:

High School Diploma or equivalent required
Graduate of a Medical Assistant or Medical Terminology course preferred
Associate degree or equivalent preferred
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the main duties and responsibilities of this job.
The employee may perform or have exposure to the following 75% or more:

Use hands to finger, feel, reach with hands, climb, or balance
Talk or hear
Taste or smell
Lift up to 10 lbs.

The employee may perform or have exposure to the following 50 - 75%:
(Cut/paste from list of options below)
The employee may perform or have exposure to the following 25 - 50%:

Stand / walk
Stoop, kneel, crouch, or crawl
Lift up to 50 lbs
Exposure to Outdoor Weather Conditions
Exposure to Work in High Precarious Place
Exposure to toxic or caustic chemicals
Exposure to dust or other irritants

Vision Requirements:

Close vision
Distance vision
Color vision
Peripheral vision
Depth perception
Ability to adjust focus
Exposure to infectious/contagious diseases
Exposure to cleaning agents/chemicals
Exposure to a moderate noise level

Pay Range: 

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Work Type:

Work Shift:

Driving Required:

Union: