Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Position Summary

The Marketing & Sales Operations Consultant (Retail Execution Excellence - REX) is a member of a centralized, rapid-response consultancy within the new commercial organization. The role mobilizes on demand—deploying to underperforming dealers to diagnose root causes and restore performance, and standing up new commercial capabilities (new go-to-market models, retail concepts, tools, and processes) as they are introduced across the network. Acting as a hands-on consultant across sales, rental, service, and digital operations, the Business Deployment Consultant delivers a customer-back approach, transfers capability to the field, and exits once performance and standard work are self-sustaining.

What You Will Do

1. Safety & Winning Culture

Goal: Achieve zero recordable incidents and foster a culture of proactive safety and engagement across all deployment activities.

• Specific: Embed “Take 60 Seconds” readiness checks into every site visit and ensure all deployment work adheres to safety protocols.

• Measurable: 100% completion of safety training; zero recordables for site work; safety compliance verified on every engagement.

• Achievable: Leverage standardized checklists and learnings; integrate safety KPIs into daily activities.

• Relevant: Supports the enterprise safety vision and Winning Culture by modeling “Win the Right Way” behaviors.

• Time-bound: Complete all trainings and audits annually.

2. Rapid Diagnosis & Turnaround [GROWTH]

• Dealer Performance Triage: Rapidly deploy to identified low-performing dealers; baseline current performance and diagnose root causes across sales, rental, aftermarket, and digital operations.

• Corrective Action Planning: Build and execute time-bound turnaround plans with clear owners, milestones, and success measures; drive on-site execution alongside dealer teams.

• Performance Monitoring & KPIs: Track and analyze indicators such as PINS, new customer sales, rental revenue, aftermarket STU, and customer ease; adjust tactics based on data.

• Issue Escalation & Resolution: Troubleshoot day-to-day operational barriers and escalate systemic issues to the appropriate functional owners for resolution.

• Capability Transfer & Exit: Coach and embed standard work so gains are sustained; transition ownership back to the field / dealer and exit once performance is self-sustaining.

3. New Commercial Capability Deployment [SPEED TO SCALE]

• Stand-Up of New Capabilities: Mobilize to pilot and deploy new commercial capabilities (go-to-market models, retail concepts, digital tools, pricing/programs) as they are introduced.

• Standard Work & Playbooks: Convert new concepts into repeatable dealer-ready kits—process maps, playbooks, training, and scorecards—and codify pilot → scale learnings.

• Cross-Functional Coordination: Partner across BCP Industry, Rental & Used, Services, Cat Digital, Cat Financial, DSD, and Marketing to align execution and clear dependencies.

• Change Management: Lead adoption at the dealer and field level, managing communications, training, and reinforcement to make new capabilities stick.

• Reporting & Governance: Provide progress updates and outcomes to leadership; support governance cadences and feed results back into program design.

4. Relationship & Stakeholder Management [CUSTOMER FOCUS]

• Dealer & Customer Relationships: Build trust quickly with dealer personnel and customers, acting as a credible liaison to ensure seamless communication and execution.

• Stakeholder Influence: Manage and influence key stakeholders to drive adoption and achieve business objectives under compressed timelines.

• Voice of Customer (VOC): Gather and interpret VOC feedback to inform turnaround plans, capability design, and continuous improvement.

• Leadership Visibility: Inform leadership and Segmented Growth Councils (where present) of deployment progress and performance.

What You Have

• Bachelor’s degree.

• Demonstrated experience in sales, service, rental, or retail operations within the Caterpillar dealer network (or comparable industrial distribution).

• Strong understanding of dealer operations, commercial models, customer experience principles, and digital tools.

• Proven ability to diagnose performance gaps and drive measurable turnaround in a fast-paced, ambiguous environment.

• Excellent communication, interpersonal, and project management skills; a self-starter empowered to make decisions in support of broader strategy.

• Willingness to travel extensively on short notice and work across multiple sites and regions.

Top Candidates Will Also Have

• Field representative or dealer leadership experience with Caterpillar or its dealers.

• Experience in management/operational consulting, process improvement, or rapid deployment/turnaround work.

• Familiarity with Cat Compact, ST2, and other new commercial capabilities and retail concepts.

• Strong analytical skills and ability to translate data and VOC into action.

• Change management and cross-functional program leadership experience.

Additional Information

• Travel: Extensive, often on short notice, to support dealer turnarounds and capability deployments.

• This position requires working onsite five days a week.

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance. (prorated based upon hire date).

Final Details

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. 

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.