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Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

The Opportunity

Cochlear is looking for a friendly, professional, and highly organised Team Assistant to join our Global Manufacturing team.

This is a permanent opportunity based at our state-of-the-art manufacturing facility in Newstead.

In this hands-on and varied role, you will be a key support across the site—working closely with Managers, Supervisors, Engineers and Team Members to ensure smooth day-to-day operations.

You’ll thrive if you enjoy being at the centre of activity, take pride in accuracy and organisation, and enjoy supporting others in a fast-paced environment.

Your Responsibilities

You will provide a mix of reception, coordination, and administrative support, including:

• Providing high-quality administrative and secretarial support to the VP Manufacturing and on-site teams
• Acting as a professional first point of contact for visitors and team members, supporting reception coverage as required
• Managing email correspondence, key communications, and stakeholder enquiries
• Coordinating calendars, meetings, and site events
• Supporting onboarding activities and delivering Kronos training to new starters
• Maintaining communication boards, signage, and labelling across the shop floor in line with CMS 5S standards
• Managing document control processes including filing, archiving, and record keeping
• Updating and verifying payroll and timekeeping data (e.g., Kronos)
• Acting as a point of contact for payroll queries, ensuring timely follow-up with relevant teams
• Raising and tracking helpdesk requests to completion
• Supporting team coordination and coverage across the global manufacturing network

What Success Looks Like

In this role, your success will be measured by your ability to deliver high-quality, timely, and accurate support across a range of activities, including:

• Delivering fortnightly direct payroll accurately and on time, including raising pay corrections where required
• Maintaining accurate payroll records and ensuring documentation is archived in line with requirements (e.g., DTR & PDM)
• Responding to payroll enquiries promptly and supporting team members to navigate systems such as Workday
• Managing Kronos timekeeping processes effectively, including exception schedule changes (ESC management)
• Supporting onboarding at scale in line with hiring plans, including system setup and training
• Providing reliable, proactive administrative support across Manufacturing teams and senior stakeholders
• Contributing to quality and compliance activities (e.g., GDP reviews on travellers as required)
• Coordinating and supporting key meetings, including minute taking, content preparation, and follow-up
• Managing purchase orders, goods receipting, and corporate expense processes
• Maintaining accurate documentation and ensuring controlled documents are up to date
• Supporting site operations, including communication boards, dashboards, and visiting stakeholder coordination
• Demonstrating a strong safety mindset by identifying and reporting hazards and contributing to a safe work environment

About You

You are a proactive and reliable Team Assistant who enjoys working in a dynamic, people-focused environment.

You bring:

• Demonstrated experience in administration, coordination, or a similar support role
• Experience in reception or customer-facing environments, with a professional and approachable manner
• Strong communication and interpersonal skills, with the ability to build relationships across all levels
• Excellent organisational skills and the ability to manage competing priorities effectively
• High attention to detail, particularly when working with data, documentation, and systems
• A flexible, resourceful, and team-oriented mindset

Highly regarded:

• Experience with payroll or timekeeping systems (e.g., Kronos)
• Exposure to ERP systems such as Oracle or SAP
• Experience coordinating events or team activities
• Strong MS Office and general computer literacy skills

Why Join Us

As a Team Assistant, you’ll play a critical role in supporting a high-performing manufacturing environment and enabling teams to do their best work.

You’ll have the opportunity to:

• Work collaboratively across multiple functions
• Build your skills in a high-tech manufacturing environment
• Contribute to process improvements and operational excellence
• Gain exposure to a wide network of stakeholders

At Cochlear, our people tell us the number one reason they enjoy working here is the opportunity to make a real difference in people’s lives.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com