[What the role is]

[What you will be working on]

Process-Transformation Scoping and Planning

• Scope transformation assignments with sponsors and process owners.
• Define outcomes, baselines, evidence requirements, milestones and risks.
• Organise work across specialists and business participants to ensure coherent delivery.

Diagnosis and Redesign

• Lead current-state research and root-cause analysis to identify pain points, bottlenecks, duplication, unnecessary hand-offs, control gaps and oppportunities.
• Design future-state processes, roles, controls and service interactions that address diagnosed issues.
• Integrate BPR, automation, design and insights inputs into coherent recommendations.

Implementation and Adoption

• Develop implementation plans, business cases and readiness requirements to support transition.
• Facilitate workshops and stakeholder decisions to drive alignment and adoption.
• Support transition and transfer ownership to business stakeholders, ensuring sustainable process change.

Performance and Team Contribution

• Define and track process, service and operational outcomes, recommending course corrections where needed.
• Manage process transformation assignment risks, dependencies and quality throughout the transformation lifecycle.
• Coach junior practitioners on assigned tasks, strengthening the quality of their work.

[What we are looking for]

Requirements

Skills / Knowledge

• Applies sound process-mapping, problem-framing and root-cause analysis skills to diagnose complex cross-functional processes.
• Designs practical future-state processes and translates findings into actionable recommendations and implementation plans.
• Manages project risks, dependencies and quality across assigned transformation scopes.

Experience / Personal Traits

• Contributed to process-transformation or service-improvement assignments, with ownership of defined workstreams.
• Led or supported complex cross-functional transformation initiatives from problem definition through to implementation.
• Facilitated working-level transformation discussions and built stakeholder alignment across functions.
• Exercises sound judgement on assigned workstreams and escalates issues appropriately.

Our Core Competencies (OCCs)

Thinking Clearly and Making Sound Judgements

• You collect and analyse different sources of information to aid your assessment of the problem at hand.
• You consider and evaluate possible solutions and propose the most appropriate one.

Serving with Heart, Commitment and Purpose

• You serve citizens with empathy while respecting standard operating procedures and policies. 
• You prioritise work tasks to deliver on agency and whole-of-government outcomes.  
• You show consideration for stakeholders by engaging them throughout a project and keeping them updated on plans and progress.

Working as One Public Service

• You understand how your work contributes to whole-of-government outcomes.
• You reconcile differences in opinions and develop a plan to achieve common goals. 
• You contribute and share information and knowledge within and across agencies.
• You build and maintain a strong network of contacts within and across agencies.

Working Effectively with Citizens and Stakeholders

• You actively reach out to citizens and stakeholders to gather feedback. 
• You identify gaps in meeting their needs and propose possible solutions to close these gaps.
• You work with citizens and stakeholders to co-create solutions to advance a common good.
• You explain policy intent and processes in a way that signals care and concern for citizens and stakeholders.

Improving and Innovating Continuously

• You constantly experiment with ideas to improve work processes and service delivery while managing risks and mitigating the potential impact of change. 
• You consider the perspectives of different stakeholders in your efforts to streamline work processes.

Keep Learning and Putting Skills into Action

• You proactively keep up with, and apply, new knowledge in your work domain.
• You seek and embrace learning opportunities for personal and professional growth within and beyond your work domain.
• You share your learnings with colleagues and encourage them to put new knowledge into practice.    

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume.  Please check out www.myskillsfuture.gov.sg for details on the CSP.