Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

Key Responsibilities:

• Supervise and prioritize daily team activities across
• Customer Returns (RMA)
• RMA Credits
• RMA PRN Resolution Failure Analysis / QFS
• Warranty Repairs
• Factory Drop Ship Billing
• SOX and SOC Audit Support

Build and maintain an agile, cross-functional workforce capable of supporting multiple operational processes.

Develop team members through coaching, training, and career development planning.

Ensure service levels, operational metrics, and compliance requirements are consistently achieved.

Establish and maintain process documentation, knowledge management practices, and standard operating procedures.

Monitor performance, workload distribution, and process effectiveness while identifying opportunities for automation and optimization.

Drive root cause analysis and corrective actions to eliminate recurring issues and improve outcomes.

Partner with stakeholders across Operations, Finance, Logistics, Sales, and Product to resolve issues and improve business outcomes.

Leadership Expectations

The successful candidate will demonstrate a strong service management mindset by:

• Taking ownership of end-to-end outcomes.

• Driving disciplined process documentation and knowledge sharing.

• Delivering on service level commitments and operational objectives.

• Proactively identifying trends, risks, and improvement opportunities.

Desired Leadership Competencies

• Builds Effective Teams

• Balances Stakeholders

• Cultivates Innovation

• Situational Adaptability

• Strategic Mindset

Work Experience:

• Typically 6+ years including 2+ years of supervisory experience

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

• Generous Paid Time Off

• 401K and Pension Plan

• Paid Holidays

• Family Support (Paid Leave, Surrogacy, Adoption)

• Medical, Dental, Vision, and Life Insurance

• Long-term and Short-term Disability Insurance

• Health Savings Account / Flexible Spending Account

• Education Assistance

• Employee Development Resources

• Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company.  If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.