Job Title

Job Description Summary

Job Description

Operations • Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client. • Manage the deployment to ensure service deliveries. • Developing a solid and trusting relationship between clients, Occupiers and company • Resolving occupiers’ issues and complaints • Developing a complete understanding of key account needs • Anticipating key account changes and improvements • Managing communications between key clients, occupiers and internal teams • Strategic planning to improve client results/deliverables • Negotiating contracts with client and establishing timeline of performance • Monitoring and controlling of client’s budget • Working with other departments to ensure the service deliveries and all occupiers needs are met • Collaborating with other functions in minimizing the operational expenses • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training • Meeting all client/occupiers needs and deliverables according to proposed timelines • Analysing data to enhance customer/occupier relationship management • Expanding relationships and bringing in new opportunities • Consistently maintain service standards Job Description • Organic Growth and Profitability • Sustain and reduce operational expenses through timely analysis of reports and provide solutions to counter any discrepancies • Apprise the management of any serious reversal or threat to the operations on time • Meet the sales and profit targets of the site. • Ensure organic growth of sales and sites by developing and promoting service excellence • Ensure 100% occupier retention • Ensuring business continuity programs at implemented • Meticulous planning and execution of shut-down • Guiding the team and service provider / OEM's for Warranties, AMC Execution, Preventive/Predictive Maintenance Programs, oversee sourcing of services and materials related to facilities, • Conducting invoice reviews, vendor evaluation, conduct monthly meetings Cash and Debtors Management • Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents • Ensure that all the CAM invoices are raised and delivered to the occupiers as per schedule • Ensure that the CAM the outstanding amount is minimal • Ensure that the data required for the raising of invoices is sent to the accounts department on time • Keep track of all the invoices of the site People Management and Training • Manage the on-site team with key competencies • Prepare activity schedules and assign duties • Ensure proper staffing for maximum productivity and higher standard of quality • Promote a healthy and teamwork-oriented atmosphere within the site • Identify the training needs of his team and assist in the development of modules to address the same • Ensure that all the HR processes and staff welfare activities are implemented and carried out • Communication and Client Retention • Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same