Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

Provides guidance and supervision to ensure the accomplishment of distribution center goals, including those related to budget and cost structure.

What You Will Do

• Adhering to requirements and procedures for safety regulations.

• Making workflow decisions under the direction of management. Improving service levels and costs for distribution center operations.

• Supervising and motivating distribution center employees through effective coaching and training, clear communication of job expectations, and positive reinforcement of exemplary performance; maintaining a positive distribution center working environment.

• Implementing productivity, quality, and service standards. Resolving problems and identifying areas for improvements. Contributing performance data to strategic plans and reviews.

• Ensuring all equipment receives preventative maintenance and repairs, as necessary.

Degree Requirement

Degree or equivalent experience desired

What You Have

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Basic Understanding:

•     Explains the importance of accuracy in own function or unit.

•     Identifies tasks or outputs that require accuracy and detail-level attention.

•     Identifies the procedures for making sure that results are mistake-free.

•     Describes consequences of errors within own unit or function.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level Working Knowledge:

•     Applies an assigned technique for critical thinking in a decision-making process.

•     Identifies, obtains, and organizes relevant data and ideas.

•     Participates in documenting data, ideas, players, stakeholders, and processes.

•     Recognizes, clarifies, and prioritizes concerns.

•     Assists in assessing risks, benefits and consideration of alternatives.

Distribution Center Management: Knowledge of distribution center management; ability to operate a warehouse or distribution center that handles the flow of goods from supplier to production to customer.

Level Basic Understanding:

•     Describes the role of a distribution center in the supply chain.

•     Cites examples of disruptions to the distribution process and common resolutions to these.

•     Explains basic performance measurements for a distribution center.

•     Demonstrates understanding of the processes for managing an inventory distribution center.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge:

•     Delivers helpful feedback that focuses on behaviors without offending the recipient.

•     Listens to feedback without defensiveness and uses it for own communication effectiveness.

•     Makes oral presentations and writes reports needed for own work.

•     Avoids technical jargon when inappropriate.

•     Looks for and considers non-verbal cues from individuals and groups.

Performance Management: Knowledge of successful performance management techniques; ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance.

Level Basic Understanding:

•     Demonstrates an understanding of performance management concepts.

•     Describes organization's performance management process.

•     Explains organization's core performance factors and ratings.

•     Participates in own performance review or performance checkpoint session.

Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.

Level Basic Understanding:

•     Seeks help to modify priorities as new information surfaces or conditions change.

•     Demonstrates the ability to estimate the time and resources required to complete tasks.

•     Identifies own key assignments, schedules, and process steps.

•     Applies the concept of 'critical path' in order to complete work in a timely manner and keep larger tasks on track.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Working Knowledge:

•     Identifies and documents specific problems and resolution alternatives.

•     Examines a specific problem and understands the perspective of each involved stakeholder.

•     Develops alternative techniques for assessing accuracy and relevance of information.

•     Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

•     Uses fact-finding techniques and diagnostic tools to identify problems.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Level Basic Understanding:

•     Cites personal experiences of receiving excellent customer service.

•     Describes examples of poor, mediocre, and excellent service.

•     Explains how managing customer perceptions and expectations enhances customer service.

•     Describes several important business benefits of providing high quality service.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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