3401 - Manager, Clients, GCS

Role Summary and Impact

The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of Client Manager at OpenDoor, WPP’s bespoke global operating model for Amazon.

ABOUT WPP & OPENDOOR

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.

The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.

OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.

By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Regional Client Manager. This is a full-time position based in London. The Role will report to the Regional Client Director, and will manage a junior account management exec. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI.

XCM is Amazon’s Cross-Channel Marketing division, delivering all communications for Amazon.com, including large tentpole campaigns such as Black Friday and Prime Day. OpenDoor is XCM’s media partner everywhere in the world except North America and Latin America. XCM is the largest business division within Amazon and Europe is the largest region supported by the WPP team, therefore the Regional XCM Client manager in Europe plays a pivotal role within the OpenDoor organization.

RESPONSIBILITIES

• Manage day-to-day client requests, projects and workstreams, ensuring all deliverables are completed to a high standard, on time and in line with agreed processes.
• Serve as a primary point of contact for client and internal stakeholders, coordinating activity across the Discover, Plan, Activate and Measure (DPAM) workflow to ensure seamless delivery and clear accountability.
• Be available and build trusted relationships with hub planning teams, local markets and specialist partners, facilitating regular communication, governance and knowledge-sharing to ensure alignment, promote best practice and drive consistent execution across stakeholders.
• Manage regional governance and knowledge-sharing initiatives, facilitating network forums and market communications to promote best practice, drive consistency and share key developments and innovations across the region.
• Develop a strong understanding of the capabilities and roles of specialist teams across OpenDoor and WPP, knowing when to engage expertise across media, analytics, strategy, production, commerce and finance to deliver integrated solutions and add value to client work.
• Oversee the end-to-end delivery of regional and multi-market campaigns, including briefing, stakeholder management, compliance, commercial requirements, budget tracking, reporting, reconciliation and post-campaign analysis.
• Support and drive the development of high-quality client-facing materials, including presentations, narratives, POVs, reporting and recommendations that provide clear insights and actionable outcomes.
• Drive operational excellence through effective management of financial processes, including purchase orders, budget tracking, reconciliation and adherence to internal governance requirements, including Budget Tracker processes.
• Champion innovation through the application of data, technology, automation and AI-enabled tools, including WPP Open, to improve campaign effectiveness, operational efficiency and client outcomes.
• Support the delivery of regional reporting and campaign analysis, providing insights and recommendations to evaluate performance and identify optimisation opportunities.
• Stay informed of industry developments, emerging technologies and Amazon-specific initiatives, sharing knowledge and best practices across the wider OpenDoor network.

Skills and Experience

• Strong organizational and project management skills and be able to coordinate multiple stakeholders, as well as demonstrating excellent communication skills and the ability to build strong relationships with clients and colleagues.
• Strong digital and data knowledge, preferably with a strong media planning/activation background (essential to closely collaborate with the planning team).
• Act on your own initiative to immerse yourself in the client’s business and category to challenge thinking or improve ways of working.
• Multi-market experience preferable.

BONUS POINTS

• Familiarity with Amazons way of working (e.g. narratives over PowerPoint) and their leadership principles
• Multi-market experience
• Understanding of Amazon's ecosystem

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country. 

Please note this is a UK based role and requires individuals to have the right to work in this location 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

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