University Operations:

University Operations at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

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The Opportunity:

The UCF IT division within University Operations is seeking an innovative and experienced Manager, Enterprise Infrastructure (AI Platforms & Integrations) to lead the team responsible for the university's enterprise artificial intelligence platforms, AI-enabled automation solutions, and system integrations. This position provides operational leadership and technical oversight for the development, delivery, and support of secure, scalable, and governed AI services that support academic, research, and administrative functions across the university. This position will oversee AI platform operations, enterprise AI development, automation initiatives, and integration services while collaborating with university stakeholders to advance responsible AI adoption and improve operational efficiency.

Classification Title: Manager, Enterprise Infrastructure

Responsibilities:

• Lead and manage the AI Platforms and Integrations team, providing strategic direction, workload prioritization, coaching, performance management, and professional development for technical staff.
• Establish and maintain team operating procedures, intake processes, documentation standards, service delivery expectations, and support models.
• Oversee the operation, monitoring, security, performance, and lifecycle management of enterprise AI platform services, including AI gateways, approved model access, model routing, and local GPU-enabled services.
• Lead the development of enterprise AI assistants, agents, automations, and reusable AI-enabled solutions that deliver measurable institutional value.
• Direct projects from solution design and prototyping through testing, deployment, and operational support while ensuring compliance with security, privacy, accessibility, and responsible AI standards.
• Manage the development and support of enterprise integrations, APIs, connectors, and data-access services that connect AI platforms with enterprise systems and data sources.
• Collaborate with cybersecurity, enterprise architecture, infrastructure, data governance, identity management, and application teams to ensure services are secure, compliant, scalable, and supportable.
• Monitor service performance, customer feedback, operational metrics, risks, and incidents to drive continuous improvement and service excellence.
• Contribute to institutional AI governance, standards development, roadmaps, and strategic technology initiatives.

Minimum Qualifications: 

Bachelor’s degree and 6 years of relevant experience; or High School Diploma (or equivalent) and 10 years of relevant experience; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience managing or supporting enterprise technology services, software development, integrations, cloud platforms, AI solutions, or automation initiatives.
• Experience leading projects, teams, or operational technology services in a complex environment.
• Knowledge of application integrations, APIs, enterprise platforms, and IT service delivery practices.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to collaborate effectively with technical and non-technical stakeholders and translate business needs into technology solutions.
• Experience leading teams responsible for artificial intelligence, automation, enterprise software development, cloud platforms, or integrations.
• Knowledge of generative AI technologies, AI platforms, large language models (LLMs), AI agents, and enterprise AI governance practices.
• Experience developing and supporting APIs, integrations, connectors, and data-access services across enterprise environments.
• Experience with cloud platforms, AI infrastructure, GPU-enabled computing, or enterprise platform operations.
• Knowledge of cybersecurity, identity and access management, data governance, privacy, accessibility, and responsible AI principles.
• Experience implementing service monitoring, operational metrics, incident management, and continuous improvement practices.
• Experience managing cross-functional technology initiatives and collaborating with enterprise architecture, infrastructure, security, and application teams.
• Experience working within higher education, research, healthcare, or other large and complex organizations.
• Industry certifications related to cloud computing, AI, project management, or technology leadership are preferred.

Special Instructions to the Applicants:

• The anticipated salary range for this position is $110,000-$127,119. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
• If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
• Classification Title: Manager, Enterprise Infrastructure

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options 
• Employee discounts, including tickets to many Orlando attractions 
• Education assistance 
• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

For general application or posting questions, please email [email protected].

If an accommodation due to a disability is needed to apply for this position, please email [email protected].