The Managed Legal Services (MLS) team helps clients, lawyers and business services teams deliver legal work efficiently and consistently at scale. We design and deliver legal services that solve recognised client challenges by combining people, processes and technology in practical ways.

As part of the team, you'll work with clients, colleagues across CMS and directly support the delivery and continuous improvement of our services. You'll help ensure projects and legal services are delivered effectively, providing both day-to-day support and contributing to longer-term development.

This role can be based in either our Glasgow or Edinburgh office and is offered on a 12 month Fixed Term Contract.

About the Role

As part of our growing and dynamic Managed Legal Services team, you will support the delivery and continued development of the firm's MLS offering. Working closely with the Head of Managed Legal Services and colleagues across CMS, you will help identify opportunities, coordinate delivery and contribute to the successful implementation of a broad range of services and projects.

You will work with fee earners, clients and business services teams to plan activity, manage stakeholders and keep projects progressing smoothly. Your ability to build relationships, organise competing priorities and turn requirements into clear actions will help ensure projects are delivered effectively and deliver value for the firm and its clients.

In this role, you can expect to get involved in a variety of work including: 

• Supporting the scoping and process mapping of MLS

• Providing project management support across a number of MLS

• Ensuring effective governance, processes and defined outputs are in place for services and projects

• Using project management tools to manage and monitor progress on services being created and launched

• Troubleshooting issues flowing from services and ensuring delivery quality is maintained

• Understanding the financial benefits of MLS profitability and budgets and supporting on financial reporting

• Preparation and maintenance of MLS standard documents and materials

• Contributing to continuous improvement and evolving ways of working

• Understanding the resources available in the firm and identifying opportunities to consider different options

• Supporting on the development of new and bespoke MLS tools

• Thoroughly understanding how technology and of different resources can support project delivery

• Engaging with lawyers and other parts of the firm to promote/sell the value of the MLS solutions and products to the firm

• Analysing financial and other data and deliverables to communicate value to key stakeholders

• Understanding the financial drivers and metrics of the firm and ensuring services projects adhere as best as possible

• Recording and analysing time to track return on investment in services and capacity

• Confidently communicating with stakeholders at all levels of the firm

About You

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience: 

• Background in professional services or the legal sector, with 2+ years’ experience in project management or service delivery. 

•  Candidates must be self-motivated, solution orientated and demonstrate practical service delivery/project and technical examples.

•  Given the nature of the role, candidates must be able to prioritise work, communicate effectively with stakeholders at all levels and confidently navigate change/unknowns.

• Those applying must be pro-active, results driven, and have excellent attention to detail.

• To excel in the role candidates must be personable, foster a culture of collaboration and build credible and trusted relationships.  We are a small and growing team, so adaptability, a curious mindset and the ability to work in a dynamic and evolving environment are all crucial to the role.

• In addition, those applying must exhibit strong technical skills across all MS office applications in particular PowerPoint, Teams and Excel.  Experience of process mapping tools would also be advantageous.

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What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)

• Flexible, hybrid working policy

• Generous bonus scheme

• Up to 25 days holiday (rising to 28 days with service)

• Holiday exchange scheme

• Private medical insurance

• Enhanced parental leave

• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.