About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.​

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.​

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. 

Job requirements

The Lead Specialist is responsible for managing complex pension administration activities, supporting clients and scheme members, and ensuring the accurate delivery of pension calculations and services. The role provides technical expertise, quality review, and coaching support to the team while maintaining compliance with scheme rules and UK pension legislation.

Key Responsibilities

• Handle complex pension queries from clients, trustees, and scheme members via email, letter, and telephone.
• Perform and review complex pension calculations with a high level of accuracy.
• Ensure pension administration activities are processed in line with scheme rules and regulatory requirements.
• Provide technical guidance, coaching, and quality assurance support to team members.
• Manage errors, complaints, and escalations in accordance with established procedures.
• Support client projects, budgeting, and process improvement initiatives.
• Identify opportunities for automation.
• Stay current with UK pensions legislation and assess the impact of regulatory changes.

Skills & Experience

• Strong Defined Benefit (DB) pension administration experience.
• Proven ability to perform and review complex pension calculations.
• Excellent knowledge of UK pensions legislation and industry practices.
• Experience working with clients and trustees.
• Strong communication, analytical, and problem-solving skills.
• PMI qualification or equivalent (desirable).

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.