Company:

Marsh

Description:

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Bogotá, Colombia. This is a hybrid role that has a requirement of working at least three days a week in the office.

We are looking for a dedicated and detail-oriented Invoicing Analyst to join our team. This role offers an excellent opportunity for someone at the beginning of their career to gain experience within a leading global insurance brokerage and risk management firm. The analyst will provide administrative and technical support to client-facing brokers, operations leaders, and clients by processing insurance documentation, responding to transaction-related inquiries, maintaining accurate system records, and supporting the day-to-day delivery of insurance solutions.

This is an entry-level individual contributor role. The successful candidate will be expected to take ownership of assigned tasks, resolve operational matters, and complete work accurately and on time, with guidance from senior team members when required.

We will count on you to:

• Ensure the timely and accurate production and processing of draft policy wordings and endorsements for Senior Account Executives and Principals.
• Prepare draft renewal reports, insurance manuals, questionnaires, and other documentation required to assess coverage needs.
• Process invoices and related policy documentation, quotation and placing slips, premium and adjustment calculations, and claims histories.
• Prepare information and documentation for pre-renewal and broking meetings.
• Maintain accurate and up-to-date records in company systems.
• Follow up on current and outstanding documentation and ensure all required information is properly recorded.
• Process complex and confidential documentation with discretion and attention to detail.
• Manage and prioritize your own workload to meet individual service-level agreements, key performance indicators, productivity, accuracy, timeliness, and quality targets.
• Adhere strictly to the company’s quality practices, policies, procedures, systems, and data security requirements.
• Maintain a basic understanding of relevant insurance concepts and related legislation, with a focus on customer awareness.
• Support Senior Operations Services Executives and Operations Services Team Leaders in identifying continuous improvement opportunities within operational processes.
• Build and maintain strong working relationships with internal and external stakeholders.
• Maintain awareness of customers’ businesses, insurance needs, and transaction requirements.
• Escalate operational issues, risks, or documentation concerns to the appropriate stakeholders when required.
• Complete all assigned training and onboarding activities, including two weeks of in-person training.

What you need to have:

• High school diploma or equivalent.
• Limited previous experience is required; this opportunity is suitable for candidates beginning their professional career.
• Interest in developing a career in insurance operations, policy administration, invoicing, or related services.
• Strong organizational skills and the ability to manage and prioritize multiple tasks.
• Attention to detail and a commitment to producing accurate, high-quality work.
• Good written and verbal communication skills.
• Ability to build effective working relationships with internal teams, brokers, clients, and other stakeholders.
• Willingness and ability to learn insurance concepts, operational procedures, and company systems.
• Ability to work effectively under established service-level agreements, deadlines, and quality standards.
• Basic understanding of Microsoft Office and the ability to learn proprietary systems and tools.
• Intermediate english level - (B1 or above)

What makes you stand out:

• Previous experience in an administrative, customer service, operations, or insurance-related environment..
• Basic knowledge of insurance products, policy terms, endorsements, renewals, or related legislation.
• Adaptability, accountability, and a proactive approach to learning.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
• You will have the opportunity to develop foundational experience in insurance operations while working with experienced professionals in a global organization.
• You will contribute directly to the accurate and timely delivery of insurance solutions for clients and support the ongoing improvement of our operational processes.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.