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Job Description:

ITC Collections & Dispute Management Sr Analyst - is responsible for end‑to‑end ownership of customer collections and dispute management activities within the Invoice‑to‑Cash (I2C) process, supporting Johnson & Johnson Global Services Finance. This role supports high‑risk, high‑value customer portfolios and ensures timely cash collection, accurate dispute resolution, and compliance with internal controls and service level commitments.

Key Responsibilities:

Collections & Accounts Receivable Management

• Manage customer collections and open receivables through proactive follow‑ups, customer engagement, negotiation, and dispute resolution techniques
• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)
• Monitor collection performance and KPIs against Service Level Agreements (SLAs)
• Perform AR forecasting, trend analysis, and root cause analysis on payment behavior
• Manage Sales Order Releasing activities within defined authority limits

Dispute Management

• Own end-to-end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments.
• Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complex, high‑value, or high‑risk disputes.
• Manage non-disputed credit transactions and revenue reconciliation activities.
• Provide guidance and escalation support for complex customer and internal issues to expedite resolution.
• Participate in or support customer negotiations to resolve disputes and improve payment outcomes.
• Identify and execute process improvement opportunities, utilize technology tools, and support audit readiness and audit requests.

Collaboration & Stakeholder Engagement

• Partner closely with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams.
• Act as a trusted advisor to internal stakeholders on collection, dispute, and revenue‑related matters.
• Support management with ad‑hoc analysis, reporting, and special projects as required. 

Qualifications:

Education:

• A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline.CPA, CMA, MBA and/or other financial certifications is preferred

Experience and Skills Required:

• 2-4 years of relevant work experience
• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred. 
• Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders.
• Basic Negotiation skillsAnalytical and problem solver 

Required Knowledge, Skills, and Abilities:

(Include any required computer skills, certifications, licenses, languages, etc.)

1. Fluent in English for communication, for both oral and written

2. Technology proficiency in Microsoft Office and ERP

3. Excellent communication skills, with the ability to collaborate with a variety of stakeholders.

4.Teamwork spirit and can work under pressure

5.Japanese language proficiency required

Preferred Knowledge, Skills and Abilities:

(Include any required computer skills, certifications, licenses, languages, etc.)

• Knowledge of SAP systems
• Japanese language proficiency required

Required Skills:

Preferred Skills: