CS Infrastructure Support – Infra Support Intern AS

Introduction:

CS IAS (CS Infrastructure, Architecture and Security) covers worldwide functional support for all off-scanner Applications, Infrastructure and Security. We ensure that CS field engineer operation and process excellence.

Job Mission:

Your main responsibilities are to ensure that support operations are picked up and handled to the satisfaction of our end-users and within given KPI’s, to update the knowledge bases, participate in user acceptance tests and to administrate calls in our call management system. Working hours need to fit the time window for which the AS team is responsible.

Main responsibility is to coordinate CS and end customers project discussion of infrastructure topics.

Job Description:

• Ticket management: CS IAS incident handling
• Coordinate BRES account application
• CS IAS work instruction and document maintenance

Education:

Bachelor/ Master

Personal Skills:

• The ability to speak and write in English
• Knowledge in MS Office
• Able to build strong networks with stakeholders
• Cultural awareness of applicable customers

Office location

Hsinchu, Taiwan

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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