Service Delivery - Implementation Consultant 

Department: Service Delivery 

Location: Theale (Hybrid) 

Reporting To: Implementation Services Delivery Manager 

• Please note that this is an entry level role
• The role is based in Theale, Reading and would require 3 days' attendance per week.

Job Summary 

The Implementation Consultant: 

• is responsible for the delivery of technical orders for Bottomline’s payments customers. 

• will install, configure and test products on customer environments. 

• will develop customer workflows, profiles or mapping templates as needed. 

• must routinely deliver project work that conforms to the defined best practices in line with delivery quality models. 

• must communicate effectively between both internal channels (project office, account managers, other implementation consultants) and external customers. 

Job Responsibilities 

• Installation of payments solutions and configuring applications in Customers’ environments following the standard process (remotely via Microsoft Teams or on-site as required). 

• Data file validation. 

• Building of Bacs Applications, Cheque profiles and Webforms. 

• Migration of existing Direct Debit Management / Cheques to our cloud-based solutions. 

• Customer Solution Training. 

• Customer Support (Go-live support, UAT support). 

• Troubleshooting and fault finding of deployed solutions. 

Development tasks will involve the use of in-house scripts, templates and tools, alongside Microsoft Windows and database technologies. 

• Providing advice and consultancy to Project Office staff and customers. 

• Testing development packages (including the completion of test evidence and sign-off forms). 

• Testing of deployment packages and troubleshooting of issues for pre-live project implementations. 

Customers 

Delight our customers by: 

• Ensuring that the delivered scope of works is sufficient to complete the work requested by the customer; identifying any ambiguities and presenting these clearly to the project office or directly to the customer. 

• Ensuring that scheduled jobs are dealt with promptly to the departmental service levels. 

• Ensuring all data file checks are responded to promptly in line with the departmental service levels. 

• Providing high quality, consistent output in line with agreed best practice processes. 

• Commit to a ‘right first time’ approach. 

Teamwork 

Work together by:  

• Supporting the Implementation Consultants and Project Office teams. 

• Interpreting and communicating activities in a clear manner. 

• Where required, educating and training other team members on specific technical skills. 

Innovate 

Innovating by: 

• Participating in peer review of tasks, challenging and reviewing best practices. 

• Engaging with new project work. 

• Developing knowledge of new methods and tools that are applicable to the role and the business. 

Improve (KPI’s) 

Constantly improving by: 

• Participating in peer review of development deliverables, challenging and reviewing best practices. 

• Taking ownership of a particular development skillset as the primary consultant. 

• Continuing to challenge personal ability throughout the role. 

Initial Technical Requirements 

The following initial technical knowledge is required for the role: 

• Windows Server Operating Systems. 

• General understanding of project workflow. 

• General familiarity of databases. 

• General understanding of software development and implementation processes. 
• Please note that this is an entry level role
• The role is based in Theale, Reading and would require 3 days' attendance per week.

Supplementary Technical Requirements  

The following software tools will be used during the role so any additional knowledge of these would be beneficial, but not mandatory, as would be developed during the role: 

• Microsoft Teams 

• VMWare Workstation. 

• Any knowledge of HSMs, certificates and PKI technologies. 

• Networking: Any exposure to network concepts and services would be beneficial, e.g. Proxy Servers and Firewalls. 

Other Requirements 

• 1 - 3 years’ experience in Service Delivery or Technical Support. 

• Ability to communicate at varying levels of technical detail with customers & other colleagues in one-on-one and group situations. 

• Capable and comfortable working in a fast-paced environment. 

• Capacity for problem solving and decision making. 

• Be a team player but able to work on own initiative. 

• Have the ability to plan and prioritise their own work. 

• A responsible attitude. Professional and positive. 

• Well organised. 

• Calmness under pressure. 

• Open and honest.