Job Description:

Business Overview
Rakuten Group’s mission is to contribute society by creating value through innovation and entrepreneurship. We provide over 70 various services such as online shopping mall “Rakuten Ichiba", online travel service “Rakuten Travel”, online banking service “Rakuten Bank” and others including pro-sports businesses.

Group Human Resources Supervisory Department at Rakuten currently provides HR services to more than tens of thousands of employees.

Department Overview
Our Vision
To be a world class organization that transforms the business through impactful HR technology solutions and services.
 
Our Mission
A trusted partner delivering high quality HR technology consulting and solutions which empowers our global partners to unlock value and innovation for Rakuten businesses.

Position:
Why We Hire
As our company continues to undergo remarkable growth and diversification, we need to continuously invest in HR system development to optimize HR operations and further to support the business development.
We are looking for a candidate who will understand ‘as-is’ end-to-end business/process cycles, possess the ability to act effectively at various levels of detail, work constructively with cross-functional teams and senior management, facilitate problem-solving and decision-making and be actively involved in multiple project activities, such as owning project plans and requirements elicitation.

Position Details
Purpose of Role
You will be part of a regional and global HRIS that supports International and Group HR teams by shaping customer requirements, analyzing Workday alternatives, providing recommendations, and developing appropriate technical and business solutions for implementation to meet overall HR and HRIS goals and objectives.  You will lead technology projects/solutions, provide guidance, and mentor less-experienced HRIS team members.  You will research, analyze, and present multiple Workday module solutions and strategy recommendations.   You will be responsible for high-quality solutions and deliver results while complying with data security and privacy requirements and IT General Controls. 
You must be collaborative, proactive, curious, and analytical with cross-functional groups and HR and IT peer groups.    
 
Responsibilities & Duties
1. Provide optimized Workday solutions from experience in implementation, design, and operational experience.
2. Assess the system and business process architectures currently in place and works with leadership, functional, and technical resources to recommend improvements, solutions, or strategies.
3. Develops, enhances, and maintains established service design procedures and processes by applying frameworks and methodologies.
4. Provide expert guidance and mentoring leadership to HRIS staff.  Ensure technical delivery teams provide efficient and effective solutions to support goals and objectives.
5. Prepares and presents technical presentations and briefings.
6. Provide leadership for consistent utilization of internal tools for ticketing and config management.
7. Continual partnership with regional and global HRIS leadership with short- and long-term focus and impacts.
8. Ensure compliance with IT General Controls and Employee data privacy and security.   
9. Lead or be involved with special projects as identified by the Global HRIS leadership team in support of the CHROs.
10. Stay current on HR technology trends and recommend new systems and technologies to the Regional and Global Directors. 

Work Environment
Currently, the Japan-based team is about 40 across a global team of about 80. Japan has a large operations team that supports the company and group-level HR, PMO, and Japan-specific solution designs.

Mandatory Qualifications:
- Experience in implementing, operating, and optimizing HR management or other ERP (core business system) package software.
- Business-level proficiency in both English and Japanese.

Desired Qualifications:
- Experience with global HR systems (Workday, SAP SuccessFactors, Oracle HCM Cloud, COMPANY, etc.).
- Experience working at a global company.
- Project management skills enabling smooth communication with stakeholders as a PMO, and consistent project advancement from requirements definition through implementation and adoption.
- Ability to leverage systems not merely as tools, but to drive overall business - process improvement and efficiency.
- Comfortable with practical communication in English.

Other Information:
Additional information on Location
- Office attendance required
- Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo

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