Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The AskHR organization delivers HR service support across the employee lifecycle, enabling consistent, compliant, and customer-focused people operations across the Asia Pacific region. The Job Changes team manages employee job change transactions and inquiries while partnering with Human Resources, Centers of Excellence, Human Resources Business Partners, and business stakeholders to ensure accurate execution of policies, processes, and system transactions.


This role serves as the Regional Process Expert (RPE) for Job Change processes across APAC, balancing operational delivery with process leadership. The position acts as the primary subject matter expert for complex cases, drives process standardization and continuous improvement, and supports operational stability by providing leadership coverage and guidance to the team.

The HR Support IV role serves as the Regional Process Expert for Job Change processes across APAC. This position combines operational case management with process leadership responsibilities, supporting service delivery excellence, process governance, stakeholder engagement, team development, and continuous improvement initiatives. The role acts as a key escalation point for complex issues, provides subject matter expertise, and serves as backup to the Supervisor to ensure operational continuity.

Primary Responsibilities

• Process Job Change transactions and employee inquiries while meeting service level, quality, productivity, and compliance requirements.
• Serve as the regional subject matter expert for Job Change processes, policies, systems, and transaction management.
• Investigate and resolve complex operational escalations, process issues, and system-related inquiries.
• Coordinate daily operational activities, including workload balancing, queue management, backlog monitoring, and work prioritization.
• Coach and support team members on process execution, quality standards, policies, and systems.
• Drive process standardization, continuous improvement initiatives, knowledge management, and documentation updates.
• Monitor operational metrics, analyze trends, identify risks, and provide recommendations to leadership.
• Partner with Human Resources Business Partners, Centers of Excellence, Tier 2 teams, and other stakeholders on process enhancements, projects, testing activities, and service delivery initiatives.
  
  

Required Qualifications

• High School Diploma and 8+ years OR Associate's Degree and 6+ years OR Bachelor's Degree and 4+ years of experience in Human Resources operations, shared services, employee lifecycle administration, or related HR service delivery functions.
• Experience managing complex HR transactions, employee inquiries, and case management activities.
• Experience serving as a subject matter expert for HR processes, policies, and systems.
• Experience analyzing operational issues, resolving escalations, and implementing process improvements.
• Experience using case management, workflow, or Human Resources Information Systems (HRIS) platforms.
  
  

Preferred Qualifications

• Experience supporting Job Change processes within a regional or global shared services environment.
• Experience with ServiceNow, Workday, or similar Human Resources service delivery platforms.
• Experience leading onboarding, process training, or knowledge-sharing initiatives.
• Experience applying continuous improvement methodologies, root cause analysis, or process optimization techniques.
• Experience supporting operational reporting, performance metrics, and workforce planning activities.

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).