Under the direction of the Bell Captain, the Bell Person is a professional and knowledgeable representative of the Hotel to all internal and external guests; ensuring the highest customer service standards of the Hotel brand are upheld at all times. Consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. Responsible for providing safety awareness, and ensures all guests, vendors and team members’ temperatures are screened per proper protocol, including asking a determined series of health questions before entrance of the property. This position works varied shifts as determined by business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides Best in Class customer service during all guest interactions.  Delivers luggage to rooms upon guest’s arrival and retrieves upon departure.  Carefully transfers guest belongings to storage or Front Desk.  Follows Yaamava’ Brand Standards pertinent to Department (i.e. ensures luggage is conveniently placed on luggage rack, luggage arrives within ten minutes of guest completing registration, arrives within eight minutes of guest calling for luggage assistance).  Maintains proper records of deliveries and pick-ups, graciously greets all guests passing through lobby and looks for opportunities to assist them and create memorable experiences for them.  Opens Hotel doors for all guests and gives verbal welcome when not retrieving or delivering luggage
2. Provides guests with directions, recommendations, and information about Hotel, Casino and Entertainment Center, as well as city attractions and general information.  Works with Concierge on all organized transportation.  Handles all guest interactions with highest level of hospitality and professionalism, while always aiming to exceed the guest expectations.  Communicates parking procedures to guests/visitors.  Maintains and polishes bell carts to ensure all are in pristine condition anytime they are within guest view.  Delivers guest packages upon request.
3. Follows all internal health and safety policies and procedures and works harmoniously and professionally with co-workers and supervisors.
4. Reports all maintenance issues pertaining to facilities via internal systems and reports all guest requests to Supervisor as needed.  Follows up to ensure request have been completed in a timely manner.  Completes regular customer service and safety training to keep certifications current as needed.
5. Contributes to positive and engaging environment which motivates employees to collaborate, learn, perform, and develop their skills.
6.  Performs other duties as assigned to support the efficient operation of the department.

 EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED required.

• Minimum one (1) year customer service experience required.  Hotel experience a preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Strong English skills, both oral and written required. 

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves sitting most of the time. Constantly operates a computer and other

• office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,

• via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!