Job Description:

As a member of Hewlett Packard Enterprise hardware team, the hardware lab technician will use their hardware knowledge to assist in qualification and troubleshooting expertise to enable the launch of new programs and resolution of issues in sustaining products. The successful candidate shall have a working knowledge of test equipment, troubleshooting, Linux, electronic debugging skill set and soldering.

Responsibilities

• Ability to prototype new hardware for proof of concept study
• Benchmark and test new/current platforms and components
• Provide test and qualification reports and results in a timely manner
• Document detailed description of failure and steps to reproduce it
• Manage bugs assigned in JIRA and provide timely updates
• Work with the extended engineering team to troubleshoot field returns
• Conduct Failure Analysis on Hewlett Packard Enterprise hardware appliances
• Conduct component level troubleshooting including at the PCBA level
• Collaborate with Hardware Engineer on failure analysis
• Work closely with the Quality team to provide guidance on failure modes
• Assist in the processing, disposition, and tracking of returned appliances
• Ability to setup, test, and monitor systems in the reliability destructive testing (RDT) rack
• Ability to load OS, firmware, and drivers onto the platforms and/or components
• Assist cross-functional teams in troubleshooting systems when required

Requirements

• Minimum 2 years’ experience in a similar environment supporting qualification and troubleshoot of X86 servers, Storage appliance, and/or switches
• Proficient with soldering through-hole and SMT
• This position is a hands-on role and duties are performed at Hewlett Packard Enterprise test laboratory
• Capable of reading MPI to understand system assembly process
• Able to read schematics and decipher circuit board layout
• Working knowledge of test and measurement equipment, troubleshooting and electronic debugging is required
• Working knowledge of networking and system configuration is required
• Proficient with Microsoft Word, Excel, and database systems like Salesforce, Agile and Xataface
• Familiarity with embedded x86, chipset, PCIe, SATA/NVMe, networking technologies, system architecture with hands on troubleshooting/testing a plus
• Working knowledge of Software troubleshooting (Linux environment) a plus
• Some Mechanical knowledge a plus
• Effective written and oral communication
• Ability to lift 65lbs on a regular basis

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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