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Job Summary

We are looking for Global Billing and Credit Collection Senior Analyst, called as Invoice-to-Cash (I2C) Global Account Senior Analyst at Equinix. You wiill coordinate day-to-day Invoice-to-Cash activities for a portfolio of global customers across the Lead-to-Cash lifecycle. Serving as the primary operational point of contact, this role supports billing accuracy, accounts receivable performance, dispute resolution, risk mitigation, and customer satisfaction while working closely with Sales, Customer Success, Revenue, Finance, and Operations teams.

This position combines account coordination, financial stewardship, analytics, structured problem solving, process improvement, and project support to deliver a strong customer experience and measurable business outcomes. The ideal candidate works effectively in a fast-paced, global environment; builds productive relationships with stakeholders; and uses Microsoft Copilot, approved AI tools, automation, and data-driven insights to improve productivity, analysis, and execution.

Responsibilities

Key Responsibilities

• Serve as the primary operational point of contact for assigned global customer accounts, coordinating inquiries, actions, and follow-up across relevant teams
• Coordinate end-to-end Invoice-to-Cash activities for complex global customer portfolios, ensuring accurate execution, timely follow-up, and appropriate escalation across regions
• Monitor accounts for receivable aging, identify risks and trends, and recommend actions to improve collection performance, cash flow, and aged debt
• Coordinate resolution of complex billing disputes, payment escalations, and customer inquiries using structured problem solving, root-cause analysis, and sound judgment
• Prepare and support regular account reviews, cash forecasts, and risk assessments, documenting clear actions, owners, and timelines
• Prepare concise reporting, customer review materials, and financial performance insights that highlight trends, risks, open items, and recommended next steps
• Build effective working relationships with stakeholders across Sales, Customer Success, Revenue, Finance, Operations, Legal, and Technology to coordinate priorities and resolve account issues
• Maintain global dispute tracking and support timely resolution through disciplined follow-up and cross-functional coordination
• Ensure customer account structures, pricing agreements, contracts, and billing requirements are accurately interpreted, implemented, and maintained
• Use Microsoft Copilot and other approved AI tools to summarize information, identify trends and anomalies, prepare account insights, and improve communications, subject to data governance requirements and human review
• Use Power BI, Excel, and other digital tools to support forecasting, reporting, prioritization, operational efficiency, and customer service
• Identify root causes of recurring billing and receivables issues, assess available options, and recommend sustainable corrective actions to the appropriate stakeholders
• Support process improvement, automation, and AI initiatives by identifying use cases, documenting requirements, participating in testing, and tracking results
• Coordinate assigned projects and improvement activities, maintaining milestones, risks, actions, and stakeholder updates
• Provide day-to-day guidance, share effective Copilot and analytical practices, and serve as a subject matter resource for Invoice-to-Cash processes and assigned accounts

Measurable Success Criteria

• Achieve agreed performance targets for the assigned portfolio, including cash collections, past-due reduction, days sales outstanding, and cash forecast accuracy
• Contribute to improved billing accuracy and reductions in recurring disputes, credit notes, invoice rework, and preventable customer escalations
• Coordinate dispute and escalation resolution within agreed service levels, with documented root causes, actions, owners, and closure
• Maintain timely and accurate account reviews, risk assessments, action logs, and reporting for assigned customers
• Demonstrate measurable time, quality, cycle-time, or control improvements from approved AI, Microsoft Copilot, automation, and analytics use cases
• Complete assigned actions on time, reduce aging of open escalations, and maintain effective working relationships with customers and cross-functional stakeholders
• Recommend and support corrective actions that reduce repeat issues and produce validated financial, operational, or customer-experience benefits
• Maintain compliance with company policies, contractual requirements, data privacy standards, financial controls, and responsible AI practices

Qualifications

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Data Analytics, or equivalent professional experience
• Typically 4–6 years of experience in Billing, Accounts Receivable, Credit and Collections, Finance Operations, Customer Financial Management, or Invoice-to-Cash functions
• Experience coordinating day-to-day work, monitoring service levels and performance indicators, prioritizing activities, and escalating risks or barriers appropriately
• Experience providing guidance, coaching, or subject-matter support to colleagues, without requiring formal people-management experience
• Experience supporting complex customer portfolios and working across functions, countries, or time zones in a matrixed environment
• Strong working proficiency in Microsoft Excel and business reporting tools, with experience using Power BI or similar analytics platforms to monitor trends and translate data into practical actions
• Practical experience using Microsoft Copilot or comparable approved AI tools to support analysis, communication, productivity, and decision-making
• Experience contributing to process improvement, automation, or AI-enabled initiatives through use-case identification, requirements documentation, testing, output validation, and results tracking
• Solid knowledge of collections, cash forecasting, dispute management, credit risk, account reconciliation, and performance tracking
• Demonstrated analytical and structured problem-solving skills, including root-cause analysis, evaluation of options, sound judgment, and practical recommendations
• Strong written and verbal communication skills, with the ability to coordinate effectively with customers, peers, and cross-functional stakeholders
• Ability to manage competing priorities, follow through on commitments, address routine issues independently, and seek guidance on higher-risk or nonstandard matters
• Working proficiency with ERP and financial systems used to manage billing, receivables, disputes, and customer account data
• Understanding responsible AI use, data privacy, information security, financial controls, and human validation of AI-generated outputs

Preferred Qualifications

• Experience supporting multinational enterprise customers in a matrixed, global organization
• Previous experience as a senior analyst, team coordinator, subject-matter expert, or similar role with responsibility for work allocation, quality review, coaching, or escalation support
• Working knowledge of Microsoft 365 Copilot, Power Automate, Power Apps, or comparable business intelligence, workflow, and automation tools
• Experience developing or testing prompts, workflows, controls, or adoption practices for AI and automation in finance or customer operations
• Lean Six Sigma, Power BI, Data Analytics, or relevant AI and automation training or certification
• Experience within technology, telecommunications, data center, or related industries

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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