Our client is on the lookout for team members to join their Contact Centre Team, becoming one of their German Speaking Contact Centre Agents within their multinational team.

They are a dynamic and innovative company, and they seek candidates who have the same spirit. You will be joining a company that values its employees and invests in their career. You will work with a team of professionals who are available to help you navigate and grow.

Responsibilities:

• Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
• Achieve performance targets as set out by the Market Manager and Team Leaders
• Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
• Assisting customers via phone, social media, chatbox, and emails.
• Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
• Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
• Dealing with customer complaints in a professional manner
• Ad-hoc tasks as assigned by the Team Leader

Requirements

• Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
• Fluency in English and German.
• Good sales and/or customer service skills from previous job experience
• Excellent communication skills – written & spoken in the required language
• Ability to work in a fast-paced environment
• Good team player with ability to build and maintain strong relationships
• Word processing skills be able to type 25 WPM.
• Flexible to be rostered from Monday to Sunday

Benefits

• Job stability - Role is being offered on a full-time indefinite basis
• Training and development
• Health insurance
• Mobile schemes
• Gym packages included
• In-house canteen serving different healthy food
• Monthly events
• Free on-site parking
• Staff discounts in over 50 businesses
• Dress down Fridays
• Normal office hours.
• Onsite working model in Mosta.
• Performance bonuses
• Fixed language bonus.
• Relocation package: 2000 euros after completion of 1st month.