Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Business Title(s): Senior Claims Adjuster

Employment Type: Full-Time

FLSA Status: Exempt

Location: In-Office| Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current location.

Summary:

We are looking for a highly capable Garage Bodily Injury Senior Claims Adjuster to join our team and work from our Omaha office.  Alternatively, this position can be filled in our Albany, Chicago, Los Angeles, or Richmond (VA) office. This individual will report to the AVP of Garage Claims located in Denver, CO.  This position adjudicates auto bodily injury claims and  contributes to providing superb results for our clients.  Information about the specialized underwriting business that generates claims this position will oversee can be found here: Garage Liability Insurance | Transportation | Colony Specialty.
 

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.
 

Essential  Responsibilities:

• Working under limited technical direction and within broad limits and authority, adjudicate highly complex General Liability Bodily Injury claims on assignments reflecting potentially with significant impact on departmental results.
• Solving difficult problems that requires an understanding of a broader set of issues.
• Reporting to senior management and underwriters on claims trends and developments.
• Investigating claims promptly and thoroughly 
• Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
• Investigating claims promptly and thoroughly, including interviewing all involved parties. 
• Managing claims in litigation 
• Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.   
• Properly setting claim reserves. 
• Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution. 
• Preparing reports for file documentation 
• Applying creative solutions which result in the best financial outcome. 
• Negotiating settlements 
• Processing mail and prioritizing workload.  
• Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.). 
• Having an appreciation and passion for strong claim management.   
   

Qualifications / Experience Required:

• An advanced knowledge of Garage Bodily Injury, as well as an exceptional customer service focus typically achieved through:
  • A minimum of five years’ experience adjudicating general liability bodily injury casualty claims
  • Bachelor’s degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating general liability bodily injury claims beyond the minimum experience required above may be substituted in lieu of a degree. 
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• Must have excellent communication skills and the ability to build lasting relationships.

• Exhibit natural curiosity and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking. 

• A strong focus on execution in getting things done right.  Proven ability to consistently produce and deliver expected results to all stakeholders by: 
  • Finding a way to achieve success through adversity. 
  • Being solution (not problem) focused 
  • Thinking with a global mindset first. 
• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly. 
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills a must.
• Must possess a strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Uses listening and questioning techniques to effectively gather information from insureds and witnesses.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.  
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills. 
• The ability to read and write English fluently is required. 
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

• Richmond Pay Range: $101,184 -  $119,782
• Albany and Chicago Pay Range: $111,384  -  $132,498
• Los Angeles Pay Range: $121,482  -  $144,636

About Working in Claims at Argo Group

Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.

Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.

We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.

Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. 

We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

PLEASE NOTE: 

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. 

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.