SWOT Hospitality is looking for an experienced and service-oriented Front Office Manager to join our team at our hotel in Rhodes for the upcoming season.

The ideal candidate will be responsible for overseeing the daily operations of the Front Office Department, ensuring exceptional guest experiences, maintaining high service standards, and leading the team to achieve operational excellence.

Key Responsibilities

• Oversee the daily operations of the Front Office Department, including Reception, Guest Relations, and Concierge services.
• Ensure a warm welcome and a high level of service throughout the guest journey.
• Manage check-in and check-out procedures, guest requests, complaints, and special arrangements.
• Lead, train, motivate, and supervise the Front Office team.
• Coordinate with Housekeeping, Reservations, Sales, and other hotel departments to ensure smooth operations.
• Monitor guest satisfaction and implement initiatives to improve the overall guest experience.
• Manage room allocation, occupancy, and operational procedures in collaboration with the Reservations and Revenue teams.
• Handle guest feedback and resolve issues promptly and professionally.
• Prepare departmental reports and monitor key operational performance indicators.
• Ensure compliance with hotel policies, procedures, and quality standards.

Requirements

• Previous experience in a Front Office Manager or Assistant Front Office Manager position within a hotel.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and guest relations skills.
• Good knowledge of hotel PMS systems.
• Excellent command of English; additional languages will be considered an advantage.
• Ability to work under pressure and manage a team in a fast-paced hospitality environment.
• Professional appearance and a strong customer-oriented mindset.

Benefits

• Gross salary 1.800 euro - 2.050 euro, based on qualifications and experience.
• Accommodation and meals
• A professional and supportive working environment.
• The opportunity to work in one of Greece's leading holiday destinations.
• Opportunities for professional development and career growth.