SWOT Hospitality is delighted to announce an opening for a

Guest Relations Agent

at the beautiful Parian Chronicle Destination by Hyatt.

About the role:

• Serve as the first point of contact for guests, ensuring they are welcomed warmly and their needs are addressed efficiently.
• Manage guest inquiries, concerns, and requests with a commitment to providing exceptional service.
• Foster strong relationships with guests by anticipating their needs and personalizing their experiences.
• Collaborate with various hotel departments to ensure seamless operations and enhance guest satisfaction.
• Monitor guest feedback and satisfaction levels, acting on insights to continually improve service delivery.
• Assist with check-in and check-out processes, ensuring guests have a smooth and pleasant transition.
• Be proactive in addressing any guest issues or challenges, striving for timely and satisfactory resolutions.

Requirements

• Previous experience in guest relations or front office operations within the hospitality industry is preferred.
• Strong verbal and written communication skills in English; proficiency in other languages is a plus.
• A friendly, approachable demeanor with exceptional interpersonal skills.
• A detail-oriented mindset and a passion for delivering high-quality customer service.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Demonstrated problem-solving skills and a proactive approach to guest service.

Benefits

• Dynamic, Friendly and Supportive working environment
• Opportunities for career development within the company
• Work with the best professionals in tourism industry
• Accommodation
• Meals
• Monthly gross salary: €1.690 -€ 1.930, depending on qualifications and experience.

why SWOT...

• We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriott International, Accor Hotels, Hilton, Nikki Beach Worldwide and IHG Hotels & Resorts.
• We are laser focused on hospitality strategic and financial advisory with an impeccable track record.
• We will give you the opportunity to work with the best practitioners from the Greek hospitality market.
• We offer stability and career prospects on a transparent working environment.
• We work with the best professionals in the tourism industry.