Job Description:

Location: Parish Grove located in Atlanta, GA

Full time 40 hours a week

Make a Difference Every Day

At National Church Residences, our mission is to provide quality housing and supportive services that enhance the lives of seniors and individuals experiencing housing instability.

As a Front Desk Clerk, you'll serve as the first point of contact for residents, visitors, and staff while helping maintain a safe, welcoming, and secure community. If you're customer-focused, dependable, and enjoy working in a team-oriented environment, we'd love to meet you.

What You'll Do

As a Front Desk Clerk, you will:

• Welcome residents, guests, vendors, and visitors while providing outstanding customer service.

• Monitor building access and ensure all visitors follow community policies and sign-in procedures.

• Verify identification and maintain accurate visitor logs.

• Accept and accurately process rental payments.

• Answer incoming calls and direct them appropriately.

• Sort and distribute resident mail promptly.

• Maintain accurate shift logs and document incidents, concerns, and daily activities.

• Perform routine inspections of common areas and report safety concerns.

• Submit maintenance work orders and notify maintenance staff of emergencies.

• Keep the lobby clean, organized, and professional.

• Respond calmly and professionally during emergencies while following established safety procedures.

• Communicate effectively with residents, management, and maintenance staff.

• Attend required meetings, training sessions, and court appearances as needed.

• Assist with shift coverage when necessary while maintaining reliable attendance.

• Travel between multiple supportive housing communities as needed for coverage.

What We're Looking For

Minimum Qualifications

• High School Diploma or GED

• At least 1 year of recent work experience

• Excellent customer service and communication skills

• Basic computer and math skills

• Strong organizational and multitasking abilities

• Reliable transportation with the ability to travel between assigned locations

• Ability to maintain confidentiality and professional boundaries

• Ability to work independently while also collaborating with a team

Preferred Qualifications

Candidates with experience in any of the following are encouraged to apply:

• Front Desk

• Reception

• Concierge

• Customer Service

• Affordable Housing

• Supportive Housing

• Homeless Services

• Human Services

• Apartment Communities

Ideal Candidate

You are someone who:

• Enjoys helping people

• Remains calm under pressure

• Demonstrates professionalism and sound judgment

• Has strong conflict resolution skills

• Pays close attention to detail

• Can maintain clear professional boundaries

• Understands the needs of diverse populations, including individuals experiencing homelessness or housing insecurity

Why Join National Church Residences?

We offer a competitive Total Rewards package designed to support your health, financial well-being, and work-life balance.

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family.

  • Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account.

  • Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support.

  • Parental Leave paid at 100% for four weeks.

  • Coverage begins first of the month following your date of hire!

• Dental & Vision coverage for you and your family with Nationwide providers.

• Company provided Life & ADD insurance and Disability coverage.

• Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage.

• Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking.

• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!

• 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!

• Reimbursement for Tuition expenses.

• Paid Time Off (PTO) and 9 paid Holidays.

*Programs vary depending on Full Time, Part Time or Contingent Status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.