Scope:

Follows established procedures on routine work Requires detailed instructions

Your Roles and Responsibilities:

• Support & cross-train into all L2 ITAM services as needed to maintain day to day operations for forward and reverse logistics.
• Hardware picking according to FIFO policies.
• Staging and packing of orders.
• Responsible for inventory, asset management and e-recycling.
• Corporate hardware imaging.
• Use ticketing systems with a focus on customer service, SOP adherence, and quality.
• Use ticketing systems to report individual and team work accomplishments and to track metrics, conduct daily quality audits for peer tasks and warehouse spaces.
• Monitoring team absence levels & scheduling tasks based on availability
• Identifying & corrective performance issues
• Monitoring work queues for the site, and flag any tickets/orders at risk of SLA breach. Take corrective actions
• Perform RCA on failures and provide countermeasures
• Act as deputy to FL supervisor, and back-fill in managing team & tasks in their absence.
• Utilize inventory data management software to maintain inventory accuracy and workflow.
• Lead team meetings, report absences, and progress towards metrics and SLAs.
• Ensure team task completion based on set schedule and SOPs.
• Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify onsite leadership and the appropriate person or vendor.Verify shipments to packing slips.
• Load and unload shipments; loading dock duties as assigned.
• Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Responsible for inventory procedures including the actual total count of stock items and spot check as needed, and ensuring these tasks are completed based on set schedule.
• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
• Contribute to large scale global projects as needed.
• Report inventory discrepancies, task progress and process gaps and determine and implement solutions.
• Work with the compliance team on lost asset investigations and proactively provide updates.
• Explaining SOPs to other team members and ensuring others are following SOPs.
• Regular training with team members to ensure metric fulfillment.
• Oversee inventory levels and engage cross functional teams for ordering inventory & planning hardware shipments for all LOCs within the assigned campus.
• Liaise with cross regional peers on best practices, planning, and issue resolution.
• Training and onboarding of T1 & T2 technicians with support from supervisor.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
• High attention to detail and ability to follow other technicians’ direction to ensure quality.
• Effectively utilize ticket, inventory, and dispatch management systems.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Networks with key contacts outside one’s own area of expertise.
• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
• Strong organizational skills including effective record-keeping and maintenance techniques.
• Basic knowledge of computer hardware with the ability to learn new software.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
• Understands policies and objectives of the assigned program and corresponding activities.
• Knowledge of health and safety regulations.
• Proficient English communication in terms of speaking,writing and reading.