JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Food & Beverage Executive – Café Operations

Position Overview

We are seeking a dynamic Food & Beverage Executive to oversee daily café operations and deliver exceptional customer experiences. This role combines operational management, team leadership, and quality assurance to maintain high standards across all café service touchpoints.

Key Responsibilities

Operations Management Oversee all aspects of café operations including opening and closing procedures, inventory management, and quality control. Ensure compliance with health and safety regulations, food safety standards, and operational protocols. Monitor daily sales performance and implement strategies to achieve revenue targets while controlling costs and minimizing waste.

Team Leadership Supervise and mentor café staff, including baristas, servers, and kitchen personnel. Develop staff schedules to ensure appropriate coverage during peak hours while managing labor costs. Conduct training sessions on customer service standards, product knowledge, and operational procedures. Foster a positive work environment that encourages teamwork and professional growth.

Customer Experience Maintain exceptional service standards and resolve customer concerns promptly and professionally. Monitor customer feedback and implement improvements to enhance satisfaction. Ensure the café environment is welcoming, clean, and aligned with brand standards.

Product Quality & Menu Management Maintain consistent quality standards for all food and beverage offerings. Work with suppliers to ensure timely delivery of fresh, high-quality ingredients. Collaborate with management on menu development, seasonal offerings, and promotional initiatives.

Financial Management Manage cash handling procedures and reconcile daily sales reports. Monitor inventory levels and place orders to optimize stock levels while minimizing spoilage. Track key performance metrics including sales, labor costs, and customer satisfaction scores.

Required Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• Minimum 3-5 years of experience in food and beverage operations, with at least 2 years in a supervisory role
• Strong knowledge of café operations, coffee preparation techniques, and food service standards
• Proven track record of meeting sales targets and managing operational budgets
• Food safety certification and knowledge of health and safety regulations
• Excellent leadership and interpersonal skills with ability to motivate diverse teams

Essential Skills

• Strong customer service orientation with excellent communication skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Problem-solving skills and ability to make sound decisions under pressure
• Proficiency in POS systems and basic computer applications
• Flexibility to work varied shifts including weekends and holidays
• Physical stamina to stand for extended periods and lift up to 25 pounds

What We Offer

• Competitive salary package
• Performance-based incentives
• Professional development opportunities
• Health and wellness benefits
• Employee meal discounts

Join our team and contribute to creating memorable café experiences that keep customers coming back.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.