As an International Business Analyst specializing in Planning & Analysis, you will play a pivotal role in supporting the performance and operational excellence of our international contact centres. You will manage the analytics function by coordinating data collection, reporting, and in-depth analysis to drive informed decision-making and long-term strategic planning. 

 Key Responsibilities: 

• Prepare and deliver timely, accurate, and reliable daily, weekly, and monthly reports providing actionable insights to stakeholders. 

• Analyse data related to incentive targets, call volume trends, and performance metrics to inform short-term operations and long-term strategic initiatives. 

• Compile, consolidate, and mine data from multiple contact centre sources and business units to provide a comprehensive view of performance. 

• Collaborate with international contact centre analysts to ensure consistency and quality of analytics output. 

• Support workforce planning activities through forecasting and analysis to optimize operational efficiency. 

• Continuously identify opportunities to improve reporting processes and analytical models. 

What We Offer: 

• Permanent full-time contract (39 hours per week, Monday to Friday) 

• Flexible hybrid work model – up to 3 days remote per week 

• 40k plus 10% STIP 

• Private health insurance & Life Insurance 

• Wellness programs and engaging team activities 

• VIP District and rental car discounts 

• Modern, multicultural work environment at Barcelona World Trade Centre 

• Meal vouchers and free car rental after one year with the company 

What We’re Looking For: 

• +2 years previous relevant experience as a Business Analyst with reporting, forecasting, and operational analysis 

• Fluent English communication skills (verbal and written) 

• Strong analytical mindset with high attention to detail and accuracy 

• Proficient in Excel with the ability to manipulate and analyse large data sets 

• Experience with Tableau 

• Excellent interpersonal skills to collaborate with stakeholders at all organizational levels 

• Ability to work independently, proactively, and creatively, demonstrating sound judgment 

• Confident in challenging assumptions constructively and offering innovative solutions 

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.