• Provide front-of-house and walk-in support, delivering immediate, high-quality issue resolution 

• Perform desk-side troubleshooting for hardware, software and workplace incidents requiring physical presence 

• Execute install, onboarding and move activities, ensuring devices and workplaces are set up smoothly and efficiently 

• Support meeting rooms and AV systems, proactively ensuring readiness for critical meetings 

• Manage device lifecycle and workplace setups, including new joiners, movers and replacements 

• Coordinate asset and peripheral logistics, maintaining accuracy and efficiency 

• Deliver onsite support for remote offices (Ghent and Antwerp), ensuring consistent service levels 

• Contribute to projects, rollouts and workplace transformations, bringing a hands-on and solution-oriented mindset 

• Act as a key link between end users and central IT teams, translating needs into effective solutions 

• Identify opportunities to improve processes and user experience, driving continuous enhancement 

What we will expect from you 

We are looking for a results-driven and people-oriented professional who combines technical expertise with strong ownership and collaboration skills. 

• You take ownership of user issues, ensuring timely and high-quality resolution while maintaining a strong focus on customer satisfaction 

• You demonstrate a problem-solving mindset, analysing situations quickly and proposing pragmatic, scalable solutions 

• You work in a structured and performance-driven way, balancing operational priorities with longer-term improvements 

• You collaborate effectively with colleagues across teams, contributing to a supportive and inclusive environment 

• You communicate clearly and professionally with both technical and non-technical stakeholders 

• You show proactivity and curiosity, continuously learning and staying up to date with workplace technologies 

• You contribute to process optimisation, automation and efficiency improvements, helping elevate service delivery 

• You bring a hands-on, flexible and resilient attitude, thriving in a dynamic and sometimes high-pressure environment 

• You have experience with end-user support, IT troubleshooting, workplace services, device management and AV support 

• You are comfortable working on-site across multiple locations and adapting to evolving needs 

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About you 

• You hold a degree in IT or have equivalent hands-on experience in field engineering or end-user support 

• You have a strong understanding of workplace IT environments, hardware, software and user support processes 

• You combine technical expertise with a customer-centric mindset 

• You are a team player who values collaboration, knowledge sharing and mutual support 

• You are organised, detail-oriented and accountable in your work 

• You are fluent in English, and ideally have a good knowledge of Dutch and/or French 

• You are motivated by delivering impactful, meaningful and high-quality services 

What we offer 

At PwC, we invest in your growth, well-being and development, helping you build a career that is both meaningful and flexible. 

• A challenging and impactful role in a technology-driven and people-focused environment 

• Opportunities for continuous learning, certifications and career growth 

• A supportive and inclusive culture where your development is a priority 

• A competitive and flexible rewards package, including mobility options and well-being initiatives 

• The possibility to be part of innovative IT projects and transformations 

• A workplace where you can take ownership, bring ideas and make a real difference 

• A strong focus on work-life balance and flexibility 

Why PwC