Organization-  

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organization, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things. 

Role Title – Training & Change Management - Senior Manager

Location- Bangalore- Manyata tech Park 

Business and team: 

The Financial Crime Operations (FCO) team sits within the Economic Crime Services (ECS) team. ECS is accountable for the development, implementation and ongoing leadership of the Groups financial crime shared services. ECS leads the Groups approach to managing AML/CTF, and Sanctions risks and obligations.

Impact and Contributions: 

Training & Change Management leads the people side of change, capability uplift and operational readiness across Financial Crime Operations (FCO). The role partners with FCO leaders, transformation teams, Risk, Quality and subject matter experts to ensure our people are prepared to adopt new regulatory requirements, processes, technology and operating models, and that changes are embedded sustainably into business as usual. The role leads a team of change and learning professionals and is accountable for the change and training portfolio, including prioritisation, governance, stakeholder engagement, learning pathways, accreditation, readiness, adoption and effectiveness measurement.

Roles & Responsibilities: 

• Lead the end-to-end change approach for complex FCO initiatives, translating strategic, regulatory, technology and process changes into clear people, capability and implementation plans.

• Conduct change impact, stakeholder, capacity and readiness assessments, identifying risks, dependencies and mitigation actions.

• Establish a consolidated forward change view and support effective sequencing, prioritization and governance through relevant FCO forums.

• Lead training needs analysis and the design, development, delivery and maintenance of role-based learning pathways for onboarding, cross-skilling, upskilling, reskilling and refresher learning.

• Partner with Operations, Quality Control, Quality Assurance, Risk and subject matter experts to define competency standards, assessment criteria and evidence requirements.

• Govern accreditation and graduation pathways, including assignment, progress monitoring, exceptions, escalation, sign-off and evidence retention.

• Lead workforce readiness for major changes, confirming that people, training, communications, procedures, controls, systems access and leader support are in place before implementation.

• Define success measures and monitor training completion, proficiency, adoption, quality, productivity and stakeholder feedback to assess effectiveness.

• Develop and execute communication, engagement, coaching and reinforcement plans that enable adoption and transition to business as usual.

• Build trusted partnerships across FCO, Financial Crime Services, Group Learning, Transformation, Risk, Workforce Planning and other delivery teams.

• Lead, coach and develop a team of change, learning and capability professionals, setting clear priorities, standards and accountabilities.

Essential Skills: 

• Minimum 14 years' experience in Financial Crime Operations, Change Management, Capability Development, Learning & Development, Operational Excellence or a related field.

• Significant leadership experience leading organisational change, workforce readiness, capability uplift and operational transformation initiatives within a large and complex environment.

• Demonstrated experience managing end-to-end change portfolios, including impact assessment, planning, stakeholder engagement, readiness, implementation, adoption and benefits realisation.

• Proven experience designing and executing learning strategies, training frameworks, accreditation pathways and capability development programs.

• Strong understanding of Financial Crime Operations and associated regulatory obligations, including AML/CTF, KYC, Sanctions, Transaction Monitoring and Investigations.

• Proven ability to influence senior stakeholders, manage competing priorities and translate complex business requirements into practical and executable outcomes.

• Experience leading multidisciplinary teams and delivering results in a fast-paced, evolving environment.

• Excellent communication, stakeholder management, facilitation, analytical and leadership skills.

• Demonstrated risk awareness and sound judgement with a focus on customer outcomes, compliance, governance and operational resilience.

Education: Bachelor's or Master's degree  or equivalent practical experience.